Field Operations Support Assistant

S.E. Combined Services of Florida; Winnipeg; On-site; CAD 32,000 - 44,000; Full time

Job summary

Unknown is seeking an administrative and clerical professional to provide courteous service in a funeral home, cemetery, or crematory setting. The role focuses on helping families, answering inquiries, and processing documents with empathy and accuracy.

Responsibilities include greeting clients, preparing certificates and paperwork, handling payments, and coordinating memorial orders. Strong MS Office skills and confidentiality are essential in a fast-paced, compassionate environment.

Qualifications

• High School or equivalent required.
• 1-2 years of office clerical or customer service experience preferred.
• Strong written and verbal communication skills and attention to detail.

Responsibilities

• Greet the public and provide information on services offered.
• Prepare death certificates, permits, and related documents.
• Handle payments and contracts.
• Coordinate orders of memorials and related products.
• Maintain confidential client records with discretion.
• Assist with obituaries and payroll as needed.
• Support Location Management, Sales, and Family Service Counselors.

Skills

MS Office Suite

Customer service

Communication

Confidentiality

Organizational skills

Education

High School or equivalent

Tools

Copiers

Printers

Fax machines

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

• Education
• High School or equivalent
• Experience
• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required
• Knowledge, Skills & Abilities
• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Category (Portal Searching): Administration and Clerical

Job Location: CA-MB - Winnipeg

Postal Code: R3T 5Y4