Field Operations Support Assistant

Service Corporation International; Winnipeg; On-site; CAD 32,000 - 42,000; Full time

Job summary

Sci Corp in Winnipeg, MB is seeking an administrative assistant to support a funeral home, cemetery, or crematory operation. You will greet the public, provide information on services, and help ensure client needs are met with empathy and professionalism.

This role requires a high school diploma and 1–2 years in an office clerical or customer service setting. Strong MS Office skills, excellent communication, organization, and strict confidentiality are essential.

Qualifications

• High School diploma or equivalent required.
• 1–2 years in office clerical or customer service role.
• Experience in a customer-focused, fast-paced professional environment preferred.

Responsibilities

• Greet clients and provide general information on services.
• Prepare and process documents, permits, and certificates.
• Receive payments and contracts; coordinate memorial orders.
• Maintain office supplies and prepare daily schedules/reports.
• Assist with obituaries and payroll as needed.
• Back up Receptionist and liaise with staff as required.

Skills

Communication

Organizational skills

Confidentiality

Compassion

Education

High School diploma

Tools

MS Office

Copiers/Printers

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: R3T 5Y4

Category (Portal Searching): Administration and Clerical

Job Location: CA-MB - Winnipeg