Field Operations Support Assistant

Service Corporation International; Navin; On-site; CAD 28,000 - 36,000; Full time

Job summary

Service Corporation International is seeking a receptionist to greet guests, answer calls, and direct inquiries at the front desk. You will help families at a sensitive time, maintain a comfortable waiting area, and assist with light clerical tasks such as filing and mail handling.

The role requires a High School Diploma, basic MS Office skills, and the ability to work closely with staff to provide compassionate service. Weekend hours may be required.

Qualifications

• High School Diploma or equivalent required.
• Six months of general office/reception experience preferred.
• Proficient with telephones, fax, copier and basic office equipment.
• Good knowledge of MS Office applications (Word/Excel/Outlook).

Responsibilities

• Greet and assist guests at the front desk with courtesy.
• Answer, screen, and route incoming calls; notify staff of arrivals.
• Provide information on services, products, and directions.
• Maintain a welcoming waiting area and assist families as needed.
• Receive mail/packages and help with basic filing and records.

Skills

Front desk

Customer service

MS Office

Education

High School Diploma

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates. Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties.

JOB RESPONSIBILITIES

• Greets guests and visitors, offering assistance when entering the building


• Notifies staff members when appointments arrive and escorts guests to appropriate room


• Answers routine questions associated with services, products, location directions, etc.


• Immediately notifies and involves management with customer service and security issues


• Receives deceased belongings from family and follows chain of custody procedures


• Answers, screens, and routes incoming calls to appropriate staff members


• Makes and maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.


• Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture


• Receives incoming mail and packages


• Makes and maintains organized and current electronic and paper files and records, such as deeds and trust files


• May perform light typing, proofreading, data entry or printing

MINIMUM REQUIREMENTS

• Education: High School Diploma or equivalent


• Experience: Six months general office, receptionist, or administrative support experience preferred


• Proficient at operating telephones, fax, copier


• Working knowledge of MS Office Suite

Knowledge, Skills and Abilities: Clear and professional speaking voice and tone. Professional interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy. Ability to work schedule including Saturday and or Sunday and beyond standard business hours.

Postal Code: R5T 0H2

Category (Portal Searching): Administration and Clerical

Job Location: CA-MB - Navin

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we’re dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.