Field Operations Supervisor, Service | Edmonton

thyssenkrupp Elevator; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive operational excellence in the elevator sector. This role involves strategic planning, employee management, and ensuring top-notch customer service. You will lead a talented team, oversee safety compliance, and maintain strong relationships with clients and contractors. Your expertise in operational leadership and commitment to quality will help shape the future of vertical transportation systems in Edmonton. If you are passionate about transforming the industry and enhancing customer satisfaction, this is the perfect opportunity for you.

Qualifications

• 5+ years in operational or field management, ideally in the elevator industry.
• Strong mechanical and electrical comprehension with proven leadership skills.

Responsibilities

• Develop and implement strategic plans for effective employee management.
• Ensure compliance with safety standards and manage employee training.

Skills

People Management

Customer Service

Project Management

Conflict Resolution

Technical Comprehension

Adaptability to New Technologies

Interpersonal Communication

Operational Leadership

Tools

Business Software

Job description

TK Elevator is one of the world’s leading elevator companies with unique engineering capabilities. Our innovative, efficient and reliable vertical transportation systems have been moving people in Canada for nearly half a century. Our capabilities include high-

quality, customer-focused service as well as individual maintenance and modernization packages. Our highly skilled technicians efficiently service a multi-brand portfolio consisting of more than 1.2 million units under maintenance. We’re reshaping the elevator industry and transforming cities into the best places to live.

Your responsibilities

• Strategic and Operational Leadership: Develop and implement strategic plans to manage employee assignments effectively, aligning with contractual obligations, budgetary needs, and compliance requirements. Direct field labor forces and support personnel to meet or exceed customer expectations in scheduling and service delivery.
• Employee and Safety Management: Oversee all aspects of employee management, including hiring, training, discipline, and termination. Ensure compliance with safety standards as outlined by company policies and the provincial Health and Safety Act. Investigate and address safety incidents to prevent future occurrences.
• Training and Development: Lead regular 'Toolbox Talk' meetings and training sessions to enhance staff skills, ensure safety protocol adherence, and foster industry best practices.
• Client and Contractor Relations: Build and maintain strong relationships with property managers and other stakeholders. Strive to exceed expectations through proactive communication and collaboration.
• Quality Assurance and Resource Management: Monitor work processes, provide technical guidance, and ensure the availability and efficient use of materials, tools, and equipment. Ensure quality standards are met through clear, consistent oversight and support.
• Customer Service and Company Growth: Deliver exceptional customer service, resolving issues efficiently to maintain satisfaction. Demonstrate a commitment to the company's vision and goals, actively contributing to its growth and success.

Yourqualifications

• Minimum of 5 years of relevant experience in operational or field management, preferably within the elevator industry or a related technical field.
• Strong understanding of industry standards and field operations, especially in maintenance, modernization, or repair of technical systems.
• Competent in the use of essential business software, with the ability to quickly adapt to new systems and technologies.
• Proven ability to read and interpret technical documents and specifications, with strong mechanical and electrical comprehension skills.
• Demonstrated experience in people management, including the ability to lead, inspire trust, and gain commitment from a diverse team.
• Excellent customer service and project management skills, with a strong focus on delivering high-quality outcomes.
• Skilled in conflict resolution, with the ability to address issues promptly and maintain a positive work environment.
• Ability to work effectively under pressure, manage multiple tasks, and thrive in a fast-paced setting.
• Exceptional interpersonal and communication skills, with experience engaging with employees, customers, and stakeholders at all levels, both internally and externally.