Field Operations Supervisor

Arctic Range Adventure; Whitehorse; On-site; CAD 53,568 - 71,424; Full time

Benefits offered by this job

Health benefit plan

Training & certification support

Competitive salary

Extended vacation off-season

Job summary

Arctic Range Adventure in Whitehorse, Yukon, seeks a Field Operations Supervisor to oversee daily field operations and logistics, lead guides and staff, and ensure a safe, high-quality guest experience across tours.

The role requires strong leadership, organization, and communication skills, with flexibility for weekends and holidays. A valid first aid/CPR certification and Class 4 driving license are required, and fluency in English is essential; Spanish or Japanese is a plus.

Qualifications

• Experience in tourism, hospitality, or field operations.
• Strong team management, conflict resolution, and communication skills.
• Ability to manage logistics, inventory, and scheduling.
• Valid first aid/CPR certification and Class 4 driving license.
• Willingness to work weekends, holidays, or in remote environments.
• Fluency in English; Spanish or Japanese would be an added advantage.

Responsibilities

• Staff Management: Recruiting, training, and scheduling team members (e.g., tour guides, drivers).
• Operational Logistics: Coordinating daily tours, transportation, and equipment maintenance.
• Quality & Safety Compliance: Monitoring field activities to enforce safety regulations and company policies.
• Guest Service Excellence: Resolving complaints and ensuring high-quality guest experiences.
• Vehicles & Equipment: Maintenance of fleet and equipment (vehicles, fishing gear, snowshoes, generators, etc.).
• Reporting & Administration: Preparing progress reports and managing operational budgets.

Skills

Leadership

Organization

Communication

Flexibility

Fluent English

Spanish/Japanese advantage

Education

First aid / CPR certification

Class 4 driving license

Job description

Arctic Range Adventure, based in Whitehorse, Yukon, specializes in offering extraordinary tours that allow guests to experience the breathtaking wilderness of the Yukon, Alaska, and the Arctic Circle. From dog sledding and snowmobiling to viewing the Aurora Borealis at the exclusive AuroraCentre, the company provides immersive, year-round experiences in the natural splendor of the North. Guests can enjoy short day excursions, including hiking and wildlife tours, or multi-day luxury adventures featuring action-packed activities and tranquil Northern Lights viewing. Arctic Range is committed to providing a combination of adventure, comfort, and cultural immersion, embodying the spirit of 21st-century tourism.

Role Description

This is a full-time, on-site role based in Whitehorse, YT for a Field Operations Supervisor. The Field Operations Supervisor will oversee daily field operations, manage on-the-ground logistics, support a team of field staff, ensure customer satisfaction, and maintain safety and operational standards. Additionally, the role will involve working closely with guides and other staff to ensure a high-quality guest experience while addressing any challenges that may arise during tours. Maintaining and managing equipment related to excursions, coordinating schedules, and responding to customer feedback are also integral responsibilities.

Key Responsibilities

• Staff Management: Recruiting, training, and scheduling team members (e.g., tour guides, drivers).
• Operational Logistics: Coordinating daily tours, transportation, and equipment maintenance.
• Quality & Safety Compliance: Monitoring field activities to enforce safety regulations and company policies.
• Guest Service Excellence: Resolving complaints and ensuring high-quality guest experiences.
• Vehicles & Equipment: Maintenance of company fleet (vans, buses, atv, snowmobiles, etc.) and operational equipment (fishing gear, snowshoes, kicksleds, generators, solar system, etc.)
• Reporting & Administration: Preparing progress reports and managing operational budgets.

Required Skills and Qualifications

• Experience: Previous experience in tourism, hospitality, or field operations.
• Leadership: Strong team management, conflict resolution, and communication skills.
• Organization: Ability to manage logistics, inventory, and scheduling.
• Certifications: Valid first aid/CPR, class 4 driving license.
• Flexibility: Willingness to work weekends, holidays, or in remote environments.
• Communication: Spoken and written fluently in English. Fluency in Spanish or Japanese would be an added advantage.

Working Conditions

· This is a hands-on role that requires being on-the-road or in the field, rather than entirely in an office.

· Flexibility is required to work early mornings, weekends, and holidays, particularly during high season.

• CAD 4.800-6.400/month depending on skills, experience and qualifications.
• Office and outdoor environment.
• The jobholder is not subject to work that is physically demanding and is generally not exposed to any hazards as a direct consequence of the job.

Work Location

· The Field Operations Supervisor position is located in Whitehorse (Yukon).

· extended vacation period in off season

· health benefit plan

· competitive salary

· training and certification programs are supported

This position is full-time employment depending on qualification and performance.

We thank all those who apply but only those considered will be contacted.

Start date: August 1, 2026