Field Operations Specialist

SmartRecruiters, Inc.; Hamilton; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

RRSP matching

Tuition scholarship

Job summary

American Iron & Metal (AIM) is seeking an experienced IT Support Specialist to provide on-site and remote end-user support across Ontario. The role covers Windows 11, Microsoft 365, Azure/Intune management, and network supervision at 40+ sites.

You’ll deploy hardware, troubleshoot, and collaborate with vendors while maintaining security best practices. Candidates should have 3+ years in IT support, strong Windows/M365 skills, and experience with Hybrid Azure/AD and MDM.

Qualifications

• Minimum 3 years in an IT support role, ideally in office and industrial environments.
• Proficient with Windows OS, Microsoft 365, and networking fundamentals.
• Experience with Hybrid Azure/AD, Intune, and MDM.
• Familiar with Cisco switches and Fortinet devices.

Responsibilities

• Provide comprehensive end-user support across multiple Ontario locations, including on-site visits.
• Support users across Windows 11, iOS, Android, and macOS within a Microsoft 365 environment.
• Monitor IT ticketing system and ensure SLAs.
• Maintain on-premise and cloud infrastructure (Azure, Intune, Microsoft services).
• Deploy, image, and configure desktops, laptops, and servers.
• Deliver desktop support including hardware repairs and software installs.
• Maintain network equipment across 40+ sites in Ontario.
• Use remote diagnostic tools and knowledge bases to resolve incidents.
• Coordinate with third-party vendors for issue resolution.
• Contribute to IT knowledge and onboarding/training initiatives.
• Identify opportunities to improve IT support services.
• Promote cybersecurity best practices.

Skills

Windows OS

Microsoft 365

Networking basics

Hybrid Azure/AD

Intune

MDM

Tools

Cisco switches

Fortinet devices

SolarWinds

Job description

American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees andthe ongoing trust and support of our customers.

Become part of team AIM, a growing team with an entrepreneurial spirit who has over the yearsevolved into a successful and multifaceted company with business divisions that include metalrecycling, decommissioning and demolition, auto-parts sales and recycling, manufacturing ofsolder assemblies, construction waste recycling, and production of customized industrial andmining products.

We take pride in doing good things for the environment to help create a greener, moresustainable future for all.

It’ssimple; we do it right. We AIM for excellence.

Job Description

Whatyou’reresponsible for:

• Provide comprehensive end-user support across multiple Ontario locations, including on-site visits as needed.
• Support users across Windows 11, iOS, Android, and macOS platforms in a Microsoft 365 environment.
• Monitor the IT ticketing system, ensuring timely resolution and adherence to service-level agreements (SLAs).
• Maintain and support both on-premise and cloud-based infrastructure, including Azure, Intune, and other Microsoft services.
• Deploy, image, and configure desktops, laptops, and servers in accordance with client requirements.
• Deliver desktop support services including hardware repairs, peripheral setup, and software installations.
• Maintain network equipment adhering to IT standards across 40+ sites in Ontario.
• Use remote diagnostic tools and internal/external knowledge bases to efficiently resolve technical incidents.
• Coordinate with third-party vendors for issue resolution beyond internal support capacity.
• Contribute to internal IT knowledge and support onboarding and training initiatives.
• Identify opportunities to enhance IT support services and recommend process improvements.
• Promote cybersecurity best practices and provide basic user guidance as needed

Qualifications

To join our team:

• You have a minimum 3 years in an IT support role, ideally within both office and industrial environments.
• You are proficient in Windows OS, Microsoft 365, and network fundamentals (e.g., TCP/IP, VPN).
• You have system administration experience with Hybrid Azure / Active Directory, Intune, and MDM.
• You have experience maintaining Cisco switches, Fortinet switches and firewalls
• You have SolarWinds experience (asset)

Skills & Attributes

• You havestrong analytical and problem-solving skills; calm under pressure in fast-paced environments.
• You have excellent verbal and written communication skills with a customer-first attitude.
• You have a proactive and innovative mindset with a continuous improvement focus.
• You are independent and dependable; able to work solo or collaboratively in a team.
• You have a professional and courteous demeanor; represents IT with integrity and service excellence.
• You have a general understanding of cybersecurity principles and practices.

Other Requirements

• You have a valid Ontario driver’s license and flexibility to travel frequently across regional sites.

Additional Information

What we offer!

• A competitive wage, vacation,benefitsand a RRSP matching program
• Annual AIM tuition scholarship program up to $8,500 per eligible dependents
• The tools and support needed to be successful in your career and professional development
• A dynamic & rewarding work environmentthat is also a lot of fun!

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