Field Operations & Quality Lead — Independent Impact

ServiceMaster Clean of St John's; San Juan de Terranova; On-site; CAD 30,000 - 47,000; Full time

Job summary

ServiceMaster Clean of St John's is seeking an Operations & Quality Lead to oversee the day-to-day delivery of our commercial janitorial services. You will be in the field, visiting client locations, inspecting work, directing cleaning teams, and ensuring we meet our service standards.

This hands-on role requires ownership, attention to detail, clear communication, and the ability to balance multiple accounts.

Qualifications

• Dependable with proven ownership and accountability.
• Strong attention to detail and ability to enforce cleaning standards.
• Excellent communication with staff, managers, and clients.

Responsibilities

• Conduct regular inspections at client locations to ensure cleaning standards and scopes of work are being met.
• Document deficiencies, photos, corrective actions, and inspection results.
• Communicate issues to cleaning staff and ensure corrective work is completed.
• Follow up and re-inspect when necessary.
• Identify recurring quality issues and work with the Manager and cleaning teams to resolve them.
• Proactively address service concerns before they become client complaints.
• Assist with client walkthroughs, follow-ups, and new account start-ups.
• Maintain a regular presence across assigned client accounts.
• Provide direction, coaching, and support to cleaning staff.
• Assist with onboarding, site orientation, and training of new employees.
• Help coordinate coverage for call-ins and employee absences.
• Communicate schedule changes and operational priorities to staff.
• Address routine service and performance issues, escalating larger concerns to the Manager when appropriate.
• Step in with hands-on operational support when needed to ensure service commitments are met.
• Monitor cleaning supplies and inventory at client locations.
• Coordinate and complete supply deliveries as required.
• Identify equipment issues and help coordinate repairs or replacements.
• Ensure cleaning teams have the supplies and equipment needed to perform their work effectively.

Skills

Dependable

Attention to detail

Communication

Organizational skills

Problem solving

Field operations

Travel readiness

Job description

ServiceMaster Clean of St John's is seeking an Operations & Quality Lead to oversee the day-to-day delivery of our commercial janitorial services. You will be in the field, visiting client locations, inspecting work, directing cleaning teams, and ensuring we meet our service standards.

This hands-on role requires ownership, attention to detail, clear communication, and the ability to balance multiple accounts.