Field Operations Manager

Schindler Group; Ontario; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in urban mobility solutions seeks a Field Operations Manager to oversee installation operations and ensure safety and quality standards. The role involves managing field employees, fostering positive labor relations, and delivering exceptional customer service. Join us to enhance urban life through innovation and quality.

Benefits

Competitive Salary

Competitive Bonus Incentive Program

Professional Development Opportunities

Extended Health, Dental & Vision Plans

Generous Paid Time Off Plans

Tuition Reimbursement Program

Competitive Group RRSP with Company Match

Qualifications

• 5-8 years in elevator industry or related experience, with 3-5 years in a senior supervisory or management position.

Responsibilities

• Manage installation operational activities for safety and customer satisfaction.
• Provide leadership and direction for operational functions.
• Ensure quality standards and training for field personnel.

Skills

Coaching and Mentoring

Communication

Customer Service

Leadership

Problem Solving

Teamwork

Education

Post Secondary in Business or Engineering

Tools

MS Office

Job description

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We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billionof us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhancesquality of life for communities, and contributes to making places more accessible,inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect bothamong colleagues and for the world around us. By joining us, you don’t justbecome part of our success story; you help shape the future and continue our richlegacy that started back in 1874.

WithCanadianHeadquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technologyengineering as well as mechanical and micro-technology products designedand rigorously tested for comfort, efficiency and reliability. Schindler productscan be found in many well-known buildings throughout Canada, includingScotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, andVancouver Canada Line.

Join us as a

Field Operations Manager

Your main responsibilities

Primary Function

The Field Operations Manager is responsible for managing existing installation operational activities through conforming to customer and company requirements as related to safety, cost improvement and customer satisfaction in support of Branch / District objectives. He / She has responsibility for managing, coaching and training field employees as well as health and safety requirements.

Responsibilities

People Management

• Provide leadership and direction for the operational functions in alignment with local strategies and Corporate and District / Branch objectives
• Manage direct reports through providing mentorship, guidance and constructive feedback to promote employee development
• Ensure all field and supervisory / support employees are trained and committed to Schindler quality initiatives and objectives, including identifying training needs and deliver training (safety & technical) to field and supervisory employees
• Interface with IUEC Representation to foster positive labor relations

Safety and Supervision

• Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision
• Ensure exceptional quality standards, training and performance of field personnel
• Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development
• Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements
• Coach hourly field employees Company’s methods of quality, productivity and safety
• Monitor the work of all hourly field employees from both a quantitative and qualitative point of view
• Review of time tickets for accuracy and maintain vacation schedules
• Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity
• Manage / support all service work in area of responsibility within framework of financial budget
• Ensure appropriate controls are in place for labour and material spend

Process and Quality Management

• Monitor job completion check points and implement required corrective action in order to drive service delivery performance to BDP model
• Ensure maintenance work meets Schindler employee and passenger safety and quality standards and all contract requirements as defined by customer
• Manage ongoing program of field audit to assurance conformance of performance standards of quality, completeness and safety.
• Implement service delivery management strategy in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum level
• Provide technical support to Sales and Field employees
• Ensure ISO compliance

Customer Service and External Relations

• Liaise with property management representatives / building owners
• Ensure compliance with government regulatory requirements
• Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and human resources disruption is minimized
• Ensure customer needs or enquires are met in a prompt, professional manner. Provide clear and written communications
• Demonstrate to customers that they are receiving fair value for their expenditures
• Communicate with and influence business agents, inspectors, etc., in resolving disputes
• Monitor service calls in assigned portfolio to eliminate repetitive calls
• Maintain and manage pro-active relationships with Union business agent

What you bring

Knowledge

• Post Secondary – preferably in Business or Engineering
• 5-8 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment, with at least 3-5 of those years is a senior supervisory or management position

Critical Skills

• Proficient in MS Office
• Coaching and Mentoring : ability to motivate and guide team members
• Communication : Communicate clearly and articulately
• Customer Service : Demonstrate costumer focus through improving performance
• Leadership : Possess solid leadership skills
• People Management : Ability to select, train, supervise and evaluate staff
• Persuasion : Persuasion is required both internally and externally. Employees and customers must frequently be motivated to act or react in a manner to support credibility
• Presentation : Ability to present materials clearly
• Problem Solving : Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
• Teamwork : Ability to interact with all levels and be an integral part of the operation
• Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things

What’s in it for you?

• Competitive Salary (commensurate with experience)
• Competitive Bonus Incentive Program or Commission Plan
• Wide range of professional and leadership development opportunities
• Competitive Extended Health, Dental & Vision Plans
• Generous Paid Time Off Plans
• Tuition Reimbursement Program
• Competitive Group RRSP with Company Match

Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler!

Discover more on our career website .

By submitting this application, you consent to allow Schindler ElevatorCorporation to share your application details (including your personalinformation) with our third-party recruitment partners and affiliate companies.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

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