Field Operations Manager - New Installations & Modernizations Job Details | Schindler Group

Schindler Group; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Field Operations Manager to lead and oversee new installations and modernization projects. This role demands a strong leader who can manage teams effectively while ensuring high standards of safety and quality. You will be responsible for mentoring staff, fostering positive labor relations, and driving operational excellence. If you are passionate about enhancing urban living through innovative solutions and have a proven track record in the elevator industry, this opportunity is perfect for you. Join a forward-thinking company dedicated to creating sustainable and accessible environments for all.

Benefits

Competitive Salary

Competitive Bonus Incentive Program

Professional Development Opportunities

Extended Health, Dental & Vision Plans

Generous Paid Time Off

Tuition Reimbursement Program

Group RRSP with Company Match

Qualifications

• 5+ years in elevator industry or related experience at a Management level.
• Ability to motivate and guide team members effectively.

Responsibilities

• Manage new installation and modernization operational activities.
• Provide leadership and direction for field operational functions.
• Ensure compliance with quality and safety standards.

Skills

People Management

Communication

Problem Solving

Coaching and Mentoring

Customer Service

Leadership

Presentation

Teamwork

Education

Post Secondary Education in Business or Engineering

Tools

MS Office

Job description

Location: Toronto, ON,Ontario,Canada
Job ID:81409

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billionof us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhancesquality of life for communities, and contributes to making places more accessible,inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect bothamong colleagues and for the world around us. By joining us, you don’t justbecome part of our success story; you help shape the future and continue our richlegacy that started back in 1874.

WithCanadianHeadquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technologyengineering as well as mechanical and micro-technology products designedand rigorously tested for comfort, efficiency and reliability. Schindler productscan be found in many well-known buildings throughout Canada, includingScotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, andVancouver Canada Line.

Join us as a

Field Operations Manager - New Installations & Modernizations Your main responsibilities

The Field Operations Manager is responsible for managing new installation (may include large projects) and modernization operational activities through conforming to customer and company requirements as related to safety, cost improvement and customer satisfaction in support of Branch/District objectives. He/She has responsibility for managing, coaching and training Field Supervisors, Warehouse employee, engineers, and field employees as well as health and safety requirements.

Responsibilities

People Management

• Provide leadership and direction for the field operational functions in alignment with local strategies and Corporate and District/Branch objectives
• Manage direct reports through providing mentorship, guidance and constructive feedback to promote employee development

• Ensure all field and supervisory/support employees are trained and committed to Schindler quality initiatives and objectives, including identifying training needs and deliver training (safety & technical) to field and supervisory employees

• Interface with IUEC Representation to foster positive labour relations

Safety and Supervision

• Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision
• Ensure exceptional quality standards, training and performance of field personnel
• Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development
• Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements
• Coach hourly field employees Company’s methods of quality, productivity and safety
• Monitor the work of all hourly field employees from both a quantitative and qualitative point of view
• Review of time tickets for accuracy and maintain vacation schedules
• Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity

Financial Management

• Manage/support all work in area of responsibility within framework of financial budget

Process and Quality Management

• Monitor job completion check points and implement required corrective action in order to drive installation performance to BDP model
• Ensure each installation project meets Schindler employee and passenger safety and quality standards and all contract requirements as defined by customer
• Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety.
• Provide and organize technical support for Sales and Field employees
• Ensure ISO compliance

Customer Service and External Relations

• Liaise with property management representatives/building owners and General Contractors
• Ensure compliance with government regulatory requirements
• Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and human resources disruption is minimized
• Ensure customer needs or enquires are met in a prompt, professional manner. Provide clear and written communications
• Demonstrate to customers that they are receiving fair value for their expenditures
• Communicate with and influence business agents, inspectors, etc., in resolving disputes
• Maintain and manage pro-active relationships with Union business agent

What you bring

Knowledge

• Post Secondary – preferably in Business or Engineering
• 5 or more years in elevator industry or related experience at a Management level, or a similar industry which includes the sales and servicing of capital equipment

Critical Skills

• Proficient in MS Office
• Coaching and Mentoring: ability to motivate and guide team members
• Communication: Communicate clearly and articulately
• Customer Service: Demonstrate costumer focus through improving performance
• Leadership: Possess solid leadership skills
• People Management: Ability to select, train, supervise and evaluate staff
• Persuasion: Persuasion is required both internally and externally. Employees and customers must frequently be motivated to act or react in a manner to support credibility
• Presentation: Ability to present materials clearly
• Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
• Teamwork: Ability to interact with all levels and be an integral part of the operation
• Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things

What’s in it for you?

• Competitive Salary (commensurate with experience)
• Competitive Bonus Incentive Program or Commission Plan
• Wide range of professional and leadership development opportunities
• Competitive Extended Health, Dental & Vision Plans
• Generous Paid Time Off Plans
• Tuition Reimbursement Program
• Competitive Group RRSP with Company Match

We Elevate… Your Career

Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler!
Discover more on our career website .

By submitting this application, you consent to allow Schindler ElevatorCorporation to share your application details (including your personalinformation) with our third-party recruitment partners and affiliate companies.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.