Field Operations Manager

Placements24; Kimberley; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Health, dental, and vision benefits

Company vehicle and travel allowance

Professional development opportunities

Job summary

Placements24 in Kimberley, Canada is seeking a proactive Field Operations Manager to lead field service operations. You will oversee scheduling, resource allocation, and performance management of field technicians to ensure efficient service delivery and high customer satisfaction.

The role requires a Bachelor's degree in a related field and at least 5 years of field operations management experience, with the ability to travel within the Kimberley region.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 5 years of field operations management experience.
• Experience managing dispersed teams.
• Strong scheduling, logistics, and service delivery knowledge.
• Excellent communication and organizational skills.
• Ability to travel within the Kimberley region and beyond.

Responsibilities

• Manage and coordinate the daily activities of field service teams, ensuring efficient scheduling and resource allocation.
• Oversee the performance of field technicians, providing coaching, training, and performance feedback.
• Ensure timely and effective resolution of customer issues and service requests in the field.
• Maintain operational standards, including safety compliance, quality of service, and adherence to procedures.
• Develop and implement strategies to improve field operational efficiency and customer satisfaction.
• Collaborate with sales, support, and other departments to ensure seamless service delivery and customer experience.

Skills

Field operations management

Dispersed teams leadership

Scheduling and logistics

Customer service focus

Coaching & performance feedback

Education

Bachelor's degree in Business Administration or Operations Management

Job description

About the Role

Our client is seeking a proactive and experienced Field Operations Manager to lead their field service operations in the Kimberley region. This role is responsible for ensuring the efficient deployment and management of field teams, optimizing service delivery, and maintaining high standards of customer satisfaction. You will oversee scheduling, resource allocation, performance management of field technicians, and work closely with internal departments to ensure seamless execution of services. This is a key leadership role that requires strong organizational skills and the ability to manage a dispersed workforce effectively.

Key Responsibilities

• Manage and coordinate the daily activities of field service teams, ensuring efficient scheduling and resource allocation.
• Oversee the performance of field technicians, providing coaching, training, and performance feedback.
• Ensure timely and effective resolution of customer issues and service requests in the field.
• Maintain operational standards, including safety compliance, quality of service, and adherence to procedures.
• Develop and implement strategies to improve field operational efficiency and customer satisfaction.
• Collaborate with sales, support, and other departments to ensure seamless service delivery and customer experience.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in field operations management or a similar role.
• Proven experience in managing and motivating dispersed teams.
• Strong understanding of service delivery processes, logistics, and scheduling.
• Excellent problem-solving, communication, and organizational skills.
• Ability to travel within the Kimberley region and potentially further afield as required.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Hybrid work model allowing for strategic planning from home and on-site operational oversight.
• Comprehensive health, dental, and vision benefits.
• Company vehicle and travel allowance.
• Opportunities for professional development and advancement in operations management .