Schedule Coordinator

Konecranes; Dartmouth; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

RRSP Match

Dental, Vision, and Medical

Paid Holidays/Vacation

Personal Emergency Leaves

Learning Development Programs

Flexible Hours

Short & Long term Disability Plans

Job summary

Konecranes in Dartmouth, Nova Scotia is seeking a Service Operations Coordinator to support service delivery across the assigned territory. You will manage service requests flow, schedule field technicians, and ensure timely repairs and upgrades for customers.

The role requires strong communication, multi-tasking, and proficient use of Siebel; you will collaborate with the Service Manager and coordinators, review invoicing details, and monitor work packages to keep progress on track.

Qualifications

• Bachelor’s degree preferred, prior equivalent experience and training will be considered.
• Minimum 7 years experience in industrial service and/or dispatching business preferred.
• Customer oriented with ability to multi-task in a fast-paced service environment.
• Excellent communication and people skills.
• Very strong systems and PC skills.

Responsibilities

• Be engaged and aware of your Territories’ overall Service Operations and customer needs.
• Close communication and interaction with the Service Manager and Coordinators.
• Generate new service requests in the system when necessary. Attach all pertinent documentation.
• Manage the schedule of service work for assigned customers and field operatives.
• Maintain Planning Board in Siebel to ensure all internal stakeholders can view updated schedule.
• Proactively communicate with field operatives and local management when needed.
• Track and receive materials required.
• Arrange for necessary rental equipment, as well as subcontracting when needed.
• Communicate with customers and internal stakeholders throughout projects.
• Open service requests and schedule field operatives to respond to emergency breakdowns.
• Review invoicing details of completed work before moving forward with the invoicing process.
• Review completed actions in the service request for completion and accuracy.
• Monitor work packages and trackers within the system to ensure the service requests are progressing.
• Forward leads by the Field Operatives to designated resources for estimation and quotation.
• Perform invoicing preparation daily to meet company standards.
• Continuously maintain the Work-in-Progress Report (WIP) ensuring it reflects the current status of active service work.
• Ensure any hourly time issues are addressed before sending jobs to invoicing.
• Coordinate with Service Manager and Territory Operations Manager to make sure problematic jobs receive the proper attention.
• Review job performance and lessons learned while providing feedback to other coordinators or the Sales teams.
• Follow and assist in the enforcement of all safety rules and procedures including those established by the customer.
• Resourceful and willingness to support in emergency breakdowns until customer equipment is functional.
• Other duties as assigned.

Skills

Communication

Customer oriented

Multi-tasking

Scheduling

Team coordination

Education

Bachelor’s degree or equivalent experience

Tools

Siebel

Job description

Job Description

Location: Dartmouth, Nova Scotia, B3B 1R8

As part of the Service Operations, you will be assisting with the service delivery in your assigned territory. You will be responsible for the service requests flow through our management system and scheduling and dispatching service technicians to ensure the timely repairs and upgrades of customers’ equipment.

Principal Responsibilities:

• Be engaged and aware of your Territories’ overall Service Operations and customer needs.
• Close communication and interaction with the Service Manager and Coordinators.
• Generate new service requests in the system when necessary. Attach all pertinent documentation.
• Manage the schedule of service work for assigned customers and field operatives.
• Maintain Planning Board in Siebel to ensure all internal stakeholders can view updated schedule. Proactively communicate with field operatives and local management when needed.
• Track and receive materials required.
• Arrange for necessary rental equipment, as well as subcontracting when needed.
• Communicate with customers and internal stakeholders throughout projects.
• Arrange subcontracted services and equipment, including rentals.
• Open service requests and schedule field operatives to respond to emergency breakdowns.
• Review invoicing details of completed work before moving forward with the invoicing process.
• Review completed actions in the service request for completion and accuracy.
• Monitor work packages and trackers within the system to ensure the service requests are progressing. Communicate with Service Manager all concerns.
• Create appropriate charge lines for services provided to the customer. Ensure charge lines match customer purchase order when necessary.
• Forward leads by the Field Operatives to designated resources for estimation and quotation.
• Perform invoicing preparation daily to meet company standards.
• Continuously maintain the Work-in-Progress Report (WIP) ensuring it reflects the current status of active service work.
• Ensure any hourly time issues are addressed before sending jobs to invoicing.
• Coordinate with Service Manager and Territory Operations Manager to make sure problematic jobs receive the proper attention.
• Review job performance and lessons learned while providing feedback to other coordinators or the Sales teams.
• Follow and assist in the enforcement of all safety rules and procedures including those established by the customer.
• Resourceful and willingness to support in emergency breakdowns until customer equipment is functional.
• Other duties as assigned.

Qualifications

EDUCATION: Bachelor’s degree preferred, prior equivalent experience and training will be considered.

EXPERIENCE: Minimum 7 years experience in industrial service and/or dispatching business preferred. Must be customer oriented. Able to prioritize and multi-task in a fast-paced service environment. Excellent communication and people skills. Very strong systems and PC skills.

Additional Information

What we’re offering in-return:

• RRSP Match
• Standard Benefits (Dental, Vision, and Medical)
• Paid Holidays/Vacation
• Personal Emergency Leaves
• Learning Development Programs
• Flexible Hours
• Short & Long term Disability Plans

Grow your career with Konecranes and discover exciting opportunities while doing the work you love!

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.