Field Operation Supervisor

MCI limited; Toronto; Hybrid; CAD 90,000 - 115,000; Full time

Benefits offered by this job

Job Stability

Respectful Workplace

Safety First

Health, Dental & Vision

Paid Holidays

Boot Allowance

Training & Development

Career Growth

Job summary

MCI limited in Toronto, Canada, is seeking an experienced Field Operations Supervisor to supervise all field activities for the company’s transit service projects, including PDI, warranty, and retrofit work. You will travel daily to customer sites, be visible on job sites, and coordinate training for field technicians while maintaining strong customer relationships to secure future awards.

The role requires leadership, inventory management, and knowledge of CAN/J1939 and bus systems; offers

Qualifications

• Leadership experience and ability to oversee field teams.
• Strong inventory management skills and organization.
• Experience with transit bus electrical/mechanical systems and CAN/J1939.

Responsibilities

• Oversee field operations and implement field plan for PDI, warranty and retrofit work.
• Travel daily to various customer sites and supervise technicians on site.
• Lead training for field technicians and coordinate warranty repairs.
• Communicate status to Regional Product Support Managers and Director.
• Ensure compliance with company values and travel policies.

Skills

Leadership experience

Inventory management

CAN/J1939

HVAC systems

MS Office

Education

High School or Trade School

2 years College or equivalent

Tools

608 certification

ASE

CDL license

CAN/J1939

Job description

POSITION SUMMARY:

Responsible for the supervision of all field operations executed by MCI. Executes on and oversees a field plan that exceeds the contract requirements for PDI, warranty and retrofit work. Establish and manage a strong, successful customer relationship that ensures MCI successfully receives awards for future orders.

*Daily travel to various customer sites required

WHAT YOU WILL DO:

• Understands and uses the MCI/New Flyer core values when working inside and outside the MCI/New Flyer organization.

• Understands and follow Respectful Workplace rules.
• Follow all applicable laws, arrive for assignments on time and follow all MCI/New Flyer travel policies.
• Regularly travel to work site locations to oversee, understand and support field operations.
• Be visible to field technicians and mechanics at their work sites.
• Participate and support all meeting architecture applicable to MCI/New Flyer field operations.
• Oversee training plan for field technicians.
• Organize and lead warranty repair, PDI and retrofit technician teams.
• Communicate the status of field operations daily to the Regional Product Support Managers and Regional Director.
• Acts as interim site manager during RPSM-s absence as assigned.
• Report all issues affecting MCI product or business to the Regional Product Support Managers.
• Review iBus website regularly.
• Other duties as assigned.

WHAT YOU NEED TO BE SUCCESSFUL:

• High School, 2 years College, Trade School or equivalent
• 5 years work experience or equivalent
• Some leadership experience
• Inventory management experience
• Transit bus electrical, mechanical, air system, hydraulic systems, HVAC systems, CAN/J1939, certifications/licenses preferred: 608 certification, ASE, CDL license.
• Proficient with MS Office

WHY JOIN OUR TEAM:

• Job Stability
• Respectful Workplace
• Safety is our top priority
• Health, Dental, & Vision - Effective Day 1 of Employment!
• Paid STAT Holidays
• Boot Allowance
• On the job skill and development training
• Ability to advance your career with a growing company

Annual Range: $90,000 - $115,000

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.comand www.nfi.parts.