Field Clinical Specialist - Critical Care

Edwards Lifesciences; Ontario; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading medical technology company is seeking a Field Clinical Specialist to develop clinical education materials and provide expertise throughout the device's lifecycle. The role involves training, certification, and collaboration with sales teams to enhance growth strategies. Ideal candidates will have a Bachelor's degree and at least 3 years of relevant experience.

Qualifications

• Minimum 3 years of relevant experience.
• Training experience in a clinical or technical environment is preferred.

Responsibilities

• Certify centers, physicians, and staff according to EW SOPs.
• Educate on device handling, implantation, troubleshooting, and related procedures.
• Conduct training sessions and provide follow-up support.

Skills

Communication

Problem Solving

Critical Thinking

Teamwork

Education

Bachelor's Degree

Tools

MS Office

Job description

For over 50 years, the Critical Care business within Edwards Lifesciences (NYSE: EW) has operated at the intersection of groundbreaking medical innovation and improved patient care. We are committed to creating a world where every patient can be monitored with smart technology.

As we transition to becoming an independent company, expected to complete by January 2025, we will continue to leverage the expertise of 4,000+ global employees, maintain a vibrant innovation pipeline, and focus on sales growth and profitability. We aim to build on our category leadership by launching new AI-powered solutions and expanding into new care settings.

If you are a dynamic and passionate individual eager to contribute to an industry-leading advanced monitoring company, we invite you to explore our career opportunities. Joining us means being part of a unique journey to improve care quality and outcomes for millions worldwide.

For more details on the spin-off, please refer to the 2023 Investor Conference Presentation.

Field Clinical Specialist Role

The Field Clinical Specialist develops clinical education materials related to clinical investigations and provides expertise and insights throughout the device's lifecycle.

Key Responsibilities :

1. Certify centers, physicians, and staff, including EW personnel, according to EW SOPs.
2. Engage with KOLs and proctors.
3. Educate on device handling, implantation, troubleshooting, and related procedures.
4. Develop and improve training curricula and materials based on clinical trial experience and guidelines.
5. Conduct training sessions and provide follow-up support to ensure ongoing education and technical support.
6. Collaborate with Sales to implement growth strategies within targeted accounts.
7. Upsell in strategic accounts alongside Business Managers.
8. Validate software and hardware updates in the field.
9. Acquire comprehensive knowledge of products, physiology, and market applications.
10. Review support activities, market changes, and competitive activity regularly.
11. Perform other incidental duties as required.

Education and Experience :

• Minimum 3 years of relevant experience.
• Bachelor's Degree in a related field.
• Training experience in a clinical or technical environment is preferred.

Additional Skills :

• Proficiency in MS Office and general office equipment.
• Strong communication, presentation, and interpersonal skills.
• Problem-solving and critical thinking abilities.
• Moderate knowledge of cardiovascular science, anatomy, pathology, and physiology.
• Understanding of medical device regulations, accountability, and adverse event reporting.
• Discretion in handling confidential information.
• Attention to detail and professionalism at all organizational levels.
• Ability to manage priorities in a fast-paced environment.
• Teamwork and relationship-building skills.
• Adherence to company rules and safety protocols.