Field Client Manager

RELX; Toronto; On-site; CAD 62,000 - 104,000; Full time

Job summary

LexisNexis Legal & Professional in Toronto, Canada is seeking a Client Manager to maximize revenue growth through a portfolio of reseller partners and strategic client relationships. You will develop account plans, identify opportunities, and collaborate with internal teams to ensure exceptional service and value.

You will lead efforts to upsell, monitor market dynamics, and guide junior account professionals while recruiting channel partners to expand the partner ecosystem and long-term growth.

Qualifications

• Proven track record of managing large key accounts.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to develop and execute strategic account plans to drive growth.
• Deep understanding of market dynamics and industry trends within account management.
• Leadership and mentorship for junior account management professionals.
• Proficiency with CRM software and other relevant tools.

Responsibilities

• Develop strategic account plans to achieve sales targets and expand opportunities.
• Build and maintain long-term client relationships through regular communication.
• Collaborate with internal teams to ensure seamless delivery of products/services to clients.
• Identify upsell or cross-sell opportunities with existing clients.
• Analyze market trends and competitor activities to identify risks and opportunities.
• Provide leadership to junior account management professionals.
• Locate and recruit potential channel partners (systems integrators, VARs, distributors, dealers, or retailers).
• Support partners with marketing, advertising, sales promotions, and training to hit revenue targets.

Skills

Key account management

Negotiation

Communication

Strategic account planning

Leadership

Market analysis

Sales strategy

CRM proficiency

Education

Business/Marketing degree

Tools

CRM software

Job description

Are you passionate about building strong client relationships and driving business growth through strategic partnerships?

Do you enjoy collaborating across teams to deliver value, identify opportunities, and help customers achieve their goals?

About Our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html).

About The Role

As a Client Manager, you will be responsible for maximizing revenue growth through a portfolio of reseller partners and strategic client relationships. You will develop and execute account plans, identify new business opportunities, and collaborate with internal teams to ensure clients receive exceptional service and value. This role plays a critical part in driving customer success, expanding partnerships, and supporting long-term business growth.

Responsibilities

• Developing and implementing strategic account plans to achieve sales targets and expand business opportunities
• Building and maintaining enduring, long-term client relationships through regular communication and effective account management practices
• Collaborating with internal teams to ensure seamless delivery of products or services to clients, addressing any issues or concerns promptly
• Identifying and pursuing opportunities for upselling or cross-selling additional products or services to existing clients
• Analyzing market trends and competitor activities to identify potential risks and opportunities within assigned accounts
• Providing leadership and guidance to junior account management professionals, fostering a culture of excellence and continuous improvement
• Locating, evaluating, and recruiting potential channel partners, including systems integrators, value-added resellers (VARs), distributors, dealers, or retailers
• Supporting partners through marketing, advertising, sales promotions, and training activities to achieve revenue targets

Requirements

• Proven track record of successfully managing large key accounts in a similar professional role
• Excellent communication, negotiation, and interpersonal skills to effectively engage with clients and internal stakeholders
• Ability to develop and execute strategic account plans to drive business growth and achieve targets
• Deep understanding of market dynamics, client needs, and industry trends within the Account Management function
• Capability to provide leadership and mentorship to junior account management professionals
• Relevant background in business, marketing, or a related field
• Solid grasp of financial principles and the ability to analyze sales data and market trends effectively
• Proficiency in using CRM software and other relevant tools to manage client accounts efficiently

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About The Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Primary Location Base Pay Range: Canada - Toronto (Sheppard Ave) $62,300-$104,000(CAD) and Total Target Cash Range for primary location in Ontario is $91,400-$152,600(CAD). Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter. This posting is for an existing vacancy. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.