Field Application Scientist 2

Illumina; Ontario; Remote; CAD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company that's at the forefront of genomic technology! As a Field Application Scientist, you'll play a crucial role in ensuring customer satisfaction post-sale by providing technical expertise and support. This position offers the opportunity to work autonomously while collaborating with diverse teams to solve complex problems. You'll be part of a mission-driven organization that values innovation and inclusivity, making a real impact on global health. If you're passionate about technology and want to contribute to life-changing discoveries, this role is perfect for you!

Qualifications

• Requires a Bachelor's degree and 2 years of related experience.
• Advanced degree may substitute for experience.

Responsibilities

• Provides post-sales technical expertise for product installation and maintenance.
• Builds productive relationships and resolves client issues.

Skills

Technical Expertise

Problem Solving

Customer Relationship Management

Education

Bachelor's Degree

Advanced Degree

Job description

Field Application Scientist 2

Field Application Scientist 2

Apply locations: Canada - Quebec - Remote, Canada - Ontario - Remote

Time type: Full time

Posted on: Posted 2 Days Ago

Job requisition id: 39975-JOB

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world-changing projects, you will do more and become more than you ever thought possible.

Job Description

Core Job Summary:

Post-sale technical staff position in which predominant job responsibilities and requirements occur after the sale of the organization’s product to the client. Provides post-sales technical expertise during the installation, implementation, and maintenance of company products. May be involved in implementing detailed customer installation requirements and/or customization. Ensures that client’s needs have been met and that the product/solution is fully functioning according to specification. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.

Changes to individual responsibilities may occur due to business needs and other related duties may be assigned.

Scope of Responsibilities:

1. Applies company policies and procedures to resolve a variety of issues.
2. Determines a course of action based on guidelines. Modifies processes and methods as required.
3. Works on assignments of moderate scope where problem solving requires application of learned techniques.
4. Builds productive working relationships internally and externally.
5. Provides standard professional guidance and collaborates to resolve mutual problems.
6. Works autonomously and receives little instruction on day-to-day work/new assignments.
7. Exercises judgment within defined procedures and practices to determine appropriate action.

Experience/Education:

Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact [e-mail]. This role is not eligible for visa sponsorship.

About Us

The potential of genomics to change the world is unparalleled. At Illumina, we are leading the way. Our technology empowers researchers and clinicians globally to improve cancer treatments, change the course of diseases, protect the environment, and fight food insecurity. We are made up of dedicated professionals, all-in on creating a better world – and we need every skill set on our path to making genomics useful for all. Learn more about life at Illumina.