Fibre Service Technician Supervisor

Beanfield Technologies Inc.; Toronto; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

TSA coverage

Health Care Spending Account (HCSA)

Job summary

Beanfield Technologies Inc. in Toronto, Ontario, is seeking an FST/Support Supervisor to lead and support our Field Service Technician and Support teams.

Reporting to the Director of Field Service, you will ensure technicians have guidance, resources, and the support needed to deliver outstanding service to customers. You will coach, mentor, and develop the team, manage field operations, safety programs, and reporting, while collaborating with cross-functional teams to improve processes and

Qualifications

• Must have a high school diploma and/or post-secondary education in a related field.
• 2–3 years of relevant technical experience in field operations and installations.
• 1–2 years of team leadership experience with coaching and mentoring ability.

Responsibilities

• Lead day-to-day field operations, prioritize work, and coordinate schedules.
• Monitor service delivery from assignment to completion with safety and quality.
• Support field projects by coordinating materials and site activities.
• Coach and develop the team, drive performance and engagement.
• Champion health and safety policies and procedures on site.
• Maintain accurate ticket information and generate regular reports.
• Collaborate with cross-functional teams to improve processes and customer satisfaction.

Skills

Team leadership

Customer service

Communication

Problem solving

Project coordination

Education

High school diploma or post-secondary in Network Security/Network Administration or related field

Tools

Microsoft Office

Jira

Ticketing systems

Job description

We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network.

With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high-impact environment where your work matters, you will feel right at home.

Our headquarters is located in Toronto’s super-hip Liberty Village, surrounded by great coffee, food, energy, and creativity - making it a great place to collaborate in person.

Our Values

• We Are Challengers We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.
• We Are United We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.
• We Care We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.

The Role

As an FST/Support Supervisor, you’ll play a key role in leading and supporting our Field Service Technician (FST) and Support teams. Reporting to the Director of Field Service, you’ll help ensure our technicians have the guidance, resources, and support they need to deliver exceptional service to our customers.

What You’ll Do

• Lead day-to-day field operations by prioritizing and assigning work, preparing job folders, coordinating schedules, and ensuring technicians have the resources they need to succeed.
• Monitor service delivery and tickets from assignment through completion, ensuring work is completed efficiently, accurately, safely, and to company standards while delivering an excellent customer experience.
• Support field projects and operations by conducting site walks, preparing material lists, and coordinating materials for special orders, internal wiring, cabling, and Remote Hands requests.
• Lead and develop the team through ongoing coaching, mentoring, training, performance feedback, motivation, and personal development.
• Champion health and safety by ensuring policies and procedures are followed, conducting field audits, maintaining safety equipment and PPE standards, and supporting accident and incident investigations.
• Manage reporting and administration by maintaining accurate ticket information, preparing invoices, and providing timely daily, weekly, and monthly reports.
• Collaborate and resolve issues by managing escalations and working closely with cross-functional teams to improve processes, communication, and overall customer satisfaction.

What You Bring

• High school diploma and/or post-secondary education in Network Security, Network Administration, or a related field.
• 2–3 years of relevant technical experience, including residential and commercial installations and the ability to interpret scopes of work.
• 1–2 years of team leadership experience, with a demonstrated ability to coach, support, and motivate others.
• Proficiency with Microsoft Office, Jira, and ticketing systems.
• Strong customer service, communication, and problem-solving skills, with the ability to manage priorities and resolve issues effectively.

What’s in it for you

• A united, values-driven culture that genuinely cares about people, collaboration, and community.
• A comprehensive total rewards package, including Traditional Spending Account (TSA) and Health Care Spending Account (HCSA) coverage to support your physical, mental, and financial well-being.
• An additional five (5) personal care days, giving you extra flexibility to recharge, reset, or take care of what matters most.

At Beanfield, we’re proud to be an equal-opportunity employer.

We believe that diverse teams make stronger teams. No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you. We are committed to creating an inclusive and accessible workplace where all qualified applicants are considered for employment, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

Beanfield provides reasonable accommodations at all stages of the recruitment and selection process. If you need support during your application or interview, please reach out to us at [e-mail] , we are happy to help.

Please note:

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. The salary range indicated includes a Short Term Incentive Plan