Fee Administrator

Odlum Brown Limited; Vancouver; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Mentorship programs

Professional development

Competitive total rewards package

Job summary

Odlum Brown Limited in Vancouver is seeking a Fee Administrator to join our Client Services team. You will set up fee-based accounts and client banking details while ensuring accuracy and regulatory compliance.

You will collaborate with Investment Advisors, Assistants and other Client Services staff to deliver high-quality service. You will review and input fees, reconcile charges, maintain knowledge of fee models, and help streamline processes for operational efficiencies in a fast-paced

Qualifications

• Proven experience serving clients in a professional services environment.
• Investment industry experience in New Accounts, Registered Accounts or Client Services is an asset.
• Post-secondary degree or diploma in Finance, Accounting or Business is an asset.
• Exceptional attention to detail and accuracy in work.
• Strong organizational skills with ability to prioritize time-sensitive tasks.
• Self-starter with independence and willingness to assist others.
• Strong interpersonal and written/verbal communication skills.
• Proficiency with Microsoft 365 and related tools.

Responsibilities

• Review and input fees and process adjustments to fee charges.
• Reconcile fees in accordance with the fee model and structure.
• Maintain up-to-date knowledge of fee structure model to administer account fees.
• Review and input client banking information.
• Ensure procedures and service levels are met in a fast-paced environment.
• Deliver client service excellence to Investment Advisors and Assistants.
• Identify opportunities to streamline processes and document new workflows.
• Engage in ongoing learning to increase knowledge as a fee expert.
• Participate in cross-functional reporting and projects.
• Train new and existing colleagues on fee-based accounts.

Skills

Analytical skills

Coordination

Customer service

Project management

Regulatory knowledge

Systems proficiency

Education

Finance/Accounting/Business degree

Tools

Microsoft 365

Broadridge Dataphile

Pure Fees platform

Job description

THE OPPORTUNITY
We have an opportunity for a Fee Administrator to join our award-winning firm in the Vancouver office.

WHAT YOU’LL DO
You will work in a collaborative environment setting up fee-based accounts and client banking details. In this role, you will provide high-quality service to internal clients and advisory groups by ensuring fee and banking details are complete, accurate, and maintained in accordance with regulatory requirements. This role reports to a people leader within the Client Services team and works closely with our Investment Advisors, Assistants and other Client Services departments.

RESPONSIBILITIES

• Review and input fees and process adjustments to fee charges
• Reconcile fees in accordance with fee model and structure
• Maintain up-to-date knowledge of fee structure model to administer account fees
• Review and input client banking information
• Ensure standard operating procedures are followed, and service level agreements are met in a fast-paced, service-driven environment
• Deliver client service excellence to Investment Advisors and Assistants by responding to inquiries accurately and in a timely manner
• Identify opportunities to streamline processes for operational efficiencies and collaborate with team members to document new and existing processes
• Engage in continuous learning and development to increase knowledge as a fee expert
• Participate in cross-functional department reporting and projects
• Participate in training new and existing colleagues and assistants on fee-based accounts

COMPETENCIES

• Analysis – Assess quantitative and qualitative data, information, or situations to understand the most important details, identify patterns or meaning, and translate it into useful recommendations, decisions, or actions
• Coordination – Prioritize, organize, and manage information, people, assets, resources, messages, tasks and/or activities to achieve a goal within timelines
• Customer Service – Determine needs, capture relevant information, apply internal policy or regulation, and elevate and prioritize the requests of customers to answer inquiries, fulfill transactions, or resolve issues
• Operational Policy and Procedures – Apply knowledge of the firm’s procedures and processes to execute work to a high standard of consistency, efficiency, compliance, and safety
• Project Management – Plan, coordinate, execute, and oversee projects, balancing time, resources, and scope to achieve objectives, support stakeholders, and meet deadlines
• Regulatory Knowledge – Understand and apply relevant laws, regulations, and standards to meet legal and ethical requirements and reduce risk for clients and the firm
• Systems and Application Proficiency – Use, maintain, manage, or improve specific systems or applications in our role to work effectively and efficiently

KNOWLEDGE AND EXPERIENCE

• Proven experience in serving clients in a professional services environment
• Investment industry experience in New Accounts, Registered Accounts, Client Services, Compliance or similar function is an asset
• Post-secondary degree or diploma in Finance, Accounting or Business is an asset
• Exceptional attention to detail and skilled at working efficiently and accurately
• Strong organizational skills with ability to prioritize important and time-sensitive tasks
• Self-starter with the capacity to work independently, along with flexibility and willingness to assist others
• Strong interpersonal and relationship-building skills with the ability to work within a team environment
• Excellent verbal and written communication skills
• Ability to exercise good judgement and decision-making within a policy and regulatory framework
• Intermediate proficiency in Microsoft 365
• Experience with Broadridge’s Dataphile, Pure Fees platform or similar bookkeeping system is an asset

WHAT WE OFFER

A culture of openness, collaboration and respect is foundational to our firm. We are a diverse, driven group of individuals who genuinely care about one another and value each individual’s contribution.

We offer a competitive and equitable total rewards package, including mentorship programs and meaningful professional development to support your continued growth. The salary for this role is $50,000 – $55,000/year, plus the potential for bonuses.

Candidates must be legally eligible to work in Canada. Any employment restrictions must be disclosed at the time of application, with supporting documentation provided prior to a potential offer of employment.

We are committed to fostering an inclusive and accessible workplace where all team members feel valued and supported. If you require accommodation during the recruitment process, please email us at [e-mail].

We appreciate your interest and thank you for considering this opportunity. We will contact candidates whose qualifications most closely align with the requirements for the role.