Family Access Navigator for First Nations Services

abfnhc; Edmonton; On-site; CAD 40,000 - 52,000; Full time

Job summary

First Nations Health Consortium is seeking an Access Worker in Edmonton or Calgary to provide frontline support. You will collect information from families and connect them to FNHC Regional Service Coordinators or other resources.

The role emphasizes trauma-informed care, data collection, and secure record-keeping while collaborating with multiple departments to meet child service needs.

Qualifications

• This role requires 2+ years in a similar position.
• Certification in Human Services or related field preferred.
• Experience working with First Nations communities and cultural awareness.
• Current clear Criminal Record with Vulnerable Sector and Child Intervention Checks.

Responsibilities

• Serve as the first point of contact for families and service providers.
• Gather information and connect families to coordinators or resources.
• Apply trauma-informed care principles throughout interactions.
• Collect and maintain accurate data for Enhanced Service Coordination.
• Use Outlook, Word, Excel and internal database for documentation.
• Cross-train and support other departments as needed.

Skills

Communication skills

Trauma-informed care

Data management

Tech proficiency (Outlook, Word, Excel

Education

Certification in Human Services or related field

Tools

Outlook

Word

Excel

Job description

First Nations Health Consortium is seeking an Access Worker in Edmonton or Calgary to provide frontline support. You will collect information from families and connect them to FNHC Regional Service Coordinators or other resources.

The role emphasizes trauma-informed care, data collection, and secure record-keeping while collaborating with multiple departments to meet child service needs.