Manager, Enhanced Service Coordination

First Nations Health Consortium; Edmonton; On-site; CAD 110,000 - 140,000; Full time

Job summary

First Nations Health Consortium is seeking a Manager of Enhanced Service Coordination to provide strategic leadership and operational oversight for the Enhanced Service Coordination team in Edmonton or Calgary.

The successful candidate will lead a multidisciplinary team, strengthen relationships with First Nations communities and external partners, and drive excellence, accountability, and continuous improvement in service delivery for children and families.

Qualifications

• Bachelor's degree in social work, human services, education, or related field.
• Minimum five years of progressive leadership in human services or related sectors.
• Experience leading multidisciplinary teams and working with Indigenous communities.
• Strong communication and interpersonal abilities; proficiency with MS Office.

Responsibilities

• Provide strategic leadership and operational oversight for Enhanced Service Coordination.
• Oversee planning, performance indicators, and program delivery aligned with Jordan's Principle.
• Supervise, coach, and mentor the coordination team; build professional development.
• Establish partnerships with First Nations communities and external partners.

Skills

Leadership

Team management

Communication

Indigenous services knowledge

Analytical skills

Interpersonal skills

Education

Bachelor's degree in social work or related field

Tools

Microsoft Office

Job description

First Nations Health Consortium

Employment Opportunity

Manager, Enhanced Service Coordination

Full-time Position

Location: Edmonton or Calgary

The Manager of Enhanced Service Coordination provides strategic leadership and operational oversight for the Enhanced Service Coordination team.

The Manager is responsible for ensuring children and families experience coordinated access through applications for health, education, social, cultural, and developmental services. This role leads a multidisciplinary team of coordinators, strengthens relationships with First Nations communities and external partners, and drives a culture of excellence, accountability, and continuous improvement.

The successful candidate will be passionate about advancing equitable access to services for First Nations children while fostering collaboration across systems to address complex needs and improve long-term outcomes. The position provides leadership, direction, and oversight to FNHC's Enhanced Service Coordination program by developing and implementing program goals, priorities, and service delivery strategies, by aligning service coordination practices within the Jordan's Principle - Child First Initiative. The Manager will promote innovative and child-centered approaches to service coordination by leading continuous quality improvement initiatives, supervise, coach, mentor, and support enhanced service coordination Team.

FNHC fosters a positive, collaborative, and high-performing team culture and works towards the establishment of clear performance expectations and accountability measures. Working with the team the Manager identifies professional development opportunities for staff, support staff wellness and resilience in a demanding service environment. A key role of the position is overseeing complex and high-needs cases requiring escalation or intervention, monitoring service quality and consistency across the coordination team and building on and maintaining effective relationships.

The role is responsible for identifying emerging trends, unmet needs, and opportunities to improve service delivery, and lead planning initiatives that enhance access to services, develop policies, procedures, and best practices while strengthening work of enhanced service coordination by supporting implementation of new programs and initiatives, establishing and monitoring program performance and monitoring program performance indicators. The position requires a strong ability to analyze service trends and outcome data and to develop reports and recommendations for senior leadership.

Education

Bachelor's degree in social work, Human Services, Education, Child and Youth Care, or related field.

Qualifications

• Minimum five years of progressive leadership experience in human services, child and family services, healthcare, education, Indigenous services, or related sectors.
• Experience leading multidisciplinary teams.
• Experience working with Indigenous children, youth, families, and communities.
• Experience in service coordination, case management, program leadership, or systems navigation.
• Knowledge of Jordan's Principle and related child-serving systems.
• Outstanding communication and interpersonal abilities
• Experience working in or closely with First Nations people and communities, with demonstrated cultural knowledge and competencies.
• Highly proficient using Microsoft Office (Word, Excel, Outlook).

Working Conditions

Office job; frequent travel is required.

Requirements of Employment

Criminal Record Check & Vulnerable Sector Check, and Child Intervention Check

3-year Driver's Abstract

Closing Date: Until a suitable candidate is found

We thank you for your interest, however only those selected for an interview will be contacted.