Internal Posting - Access Worker

abfnhc; Edmonton; On-site; CAD 40,000 - 52,000; Full time

Job summary

First Nations Health Consortium is seeking an Access Worker in Edmonton or Calgary to provide frontline support. You will collect information from families and connect them to FNHC Regional Service Coordinators or other resources.

The role emphasizes trauma-informed care, data collection, and secure record-keeping while collaborating with multiple departments to meet child service needs.

Qualifications

• This role requires 2+ years in a similar position.
• Certification in Human Services or related field preferred.
• Experience working with First Nations communities and cultural awareness.
• Current clear Criminal Record with Vulnerable Sector and Child Intervention Checks.

Responsibilities

• Serve as the first point of contact for families and service providers.
• Gather information and connect families to coordinators or resources.
• Apply trauma-informed care principles throughout interactions.
• Collect and maintain accurate data for Enhanced Service Coordination.
• Use Outlook, Word, Excel and internal database for documentation.
• Cross-train and support other departments as needed.

Skills

Communication skills

Trauma-informed care

Data management

Tech proficiency (Outlook, Word, Excel

Education

Certification in Human Services or related field

Tools

Outlook

Word

Excel

Job description

First Nations Health Consortium

Employment Opportunity

Internal Posting (Edmonton or Calgary)

Access Worker

1- Full Time

This position is the first point of contact for families and service providers seeking supports to meet a child’s needs.

An Access Worker listens, asks questions and gathers important information from a caller and connects the family to FNHC Regional Service Coordinators, Support Services Team, or other resources, as appropriate.

Working to uphold Jordan's Principle, the Consortium provides a 'service coordination' role in Alberta for all First Nation children living on or off reserve and serves as the link between any First Nation child and the service or program need for the child.

Summary of Key Responsibilities

• Communicate effectively with families, service providers, and community partners.
• Apply trauma‑informed care principles and culturally grounded best practices.
• Collect, track, and maintain accurate data to support Enhanced Service Coordination.
• Use technology effectively, including Outlook, Word, Excel and internal database.
• Create and maintain secure electronic records in accordance with confidentiality and privacy requirements.
• Cross‑train and support other departments as required.

Minimum Qualifications

• Minimum 2 years of experience in a similar or related role.
• Certification in Human Services, Social Services or related field preferred.
• Experience working with First Nations communities, with demonstrated cultural knowledge and awareness.
• Current clear Criminal Record with Vulnerable Sector and Child Intervention Checks.

Closing Date: Internal posting deadline October 9, 2026