Facility Security Officer

Maple Leaf Sports & Entertainment Ltd.; Toronto; Hybrid; CAD 28,000 - 36,000; Full time

Job summary

Maple Leaf Sports & Entertainment Partnership (MLSE) is hiring for a Security role at our Toronto venues. You will provide professional fan service, handle inquiries, and help manage incidents to keep guests safe and engaged.

Must have a valid Security License, First-Aid/CPR, and Smart Serve. Flexibility for varied shifts including evenings, weekends, and holidays is required. Compensation is $22.97/hr.

Qualifications

• Must be 18 years of age or older.
• Possession of a valid Security License (BillC-159) is required.
• Previous experience in the field of security is required.
• First-Aid/CPR training is required.
• Smart Serve certification is required.

Responsibilities

• Provide professional, diplomatic, and proactive fan service.
• Offer a friendly and informed response to any service-related issue/inquiry.
• Report, evaluate, and follow up on all incidents.
• Assist in emergency situations, including evacuation and injury.
• Communicate positively and professionally with co-workers and fans.
• Ensure adherence to MLSE house policies and procedures.
• Perform other functions as required.
• Follow all MLSE Health & Safety policies and procedures.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Adhere to MLSE service standards and policies.

Skills

Fan service

Security

First-Aid/CPR

Smart Serve

Flexible shifts

Job description

Powered by Passion. United by Purpose. Build for Impact. At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one. We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors905 (NBAG League), TorontoFCII (MLSNEXTProLeague) and RaptorsUprisingGamingClub, the Toronto Raptors Esports franchise in the NBA 2K League. We bring these teams – and world‑class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since2009, we’ve invested more than $45million into Ontario communities– and we’re just getting started. This is what it means to be OneMLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for.

Job Description Responsibilities

• Provide professional, diplomatic, and proactive fan service.
• Offer a friendly and informed response to any service‑related issue/inquiry.
• Report, evaluate, and follow up on all incidents.
• Assist in emergency situations, including evacuation and injury.
• Communicate positively and professionally with co‑workers and fans.
• Ensure adherence to MLSE house policies and procedures.
• Perform other functions as required.
• Follow all MLSE Health & Safety policies and procedures.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Adhere to MLSE service standards and policies.

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.

Qualifications

• Must be 18 years of age or older.
• Possession of a valid Security License (BillC‑159) is required.
• Previous experience in the field of security is required.
• First‑Aid/CPR training is required.
• Smart Serve certification is required.
• Familiarity with the City of Toronto and tourist attractions is an asset.
• Must be flexible to work shifts, including weekdays as early as 3:00pm, weekends, overnights, and occasional holidays.

Job Posting Compensation Range/Rate: $22.97/hr

We’re glad you’re here.

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.

Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can.Continued success depends on it!Once you've had a chance to explore our current open positions, keep track of both your progress in the selection process, and new posts that might interest you! Thanks for your interest in working on our team!