Facility Program Assistant - Gymnasium

Red Deer; Red Deer; Hybrid; CAD 33,000 - 36,000; Part time

Job summary

The City of Red Deer Municipal Government is seeking a Facility Program Assistant to monitor the Gymnasium, assist participants, set up and take down equipment, and help with general cleaning. The role supports programs and events and ensures a welcoming, safe environment.

Candidates should have Grade 10 or equivalent, exceptional customer service, and solid verbal/written/listening skills, plus an Intermediate First Aid Certificate. Regular part-time position, 20 hours weekly.

Qualifications

• Grade 10 or equivalent.
• Exceptional customer service skills.
• Demonstrated high level of verbal, written, and listening skills.
• Intermediate First Aid Certificate.
• Commitment to the City’s Cornerstone Values.

Responsibilities

• Support recreation programs and events by assisting participants, staff, and instructors, and setting up/taking down equipment and spaces.
• Provide excellent customer service by greeting patrons, answering questions, and verifying registrations.
• Maintain facility safety by monitoring areas, managing traffic, and participating in emergency procedures.
• Support facility cleanliness by housekeeping and reporting safety issues.
• Follow health and safety requirements and participate in trainings.
• Perform other related duties as assigned.

Skills

Customer service

Verbal skills

Written skills

Listening skills

Education

Grade 10 or equivalent

Job description

About Red Deer:

Red Deer sits at the heart of Central Alberta along the QEII corridor, perfectly positioned between Calgary and Edmonton. With more than 100,000 residents and a regional reach of over 300,000, it’s a growing hub for business, services, and opportunity.

Here, big-city amenities meet small-city ease. Enjoy abundant parks and trails, vibrant arts and culture, excellent recreation and education, and a strong sense of community.

With easy access to lakes, outdoor adventures, and the mountains, plus a thriving economy and high quality of life, Red Deer is an inviting place to live, work, and grow.

About The City of Red Deer Municipal Government:

The City of Red Deer is a dynamic municipal organization with a $480M operating budget, a $60M capital program, and a workforce of nearly 1,700 employees. It is focused on growing with purpose by attracting talented, community-minded people who want to make a difference.

Guided by the vision “Our City, One Voice,” Red Deer is building a thriving, inclusive, and connected community, with priorities centered on a vibrant economy, community wellbeing, and strong engagement.

At its core, the City values its people, embracing diverse perspectives and fostering a culture of collaboration, innovation, and shared success

The Opportunity:

The Facility Program Assistant provides support to the Gymnasium area by monitoring patrons, providing customer service, set up and take down of equipment and performing general cleaning tasks.

Top Key Responsibilities:

• Support recreation programs and events by: Assisting participants, staff, and instructors, Setting up and taking down equipment and spaces, Ensuring supplies and equipment are available and used safely, Maintaining basic knowledge of assigned programs, Sharing participant feedback with appropriate staff
• Provide excellent customer service by: Greeting and assisting patrons in a friendly, professional manner, Answering questions and addressing concerns, Verifying registrations, memberships, and wristbands, Following customer service standards and principles
• Maintain a safe, secure, and welcoming facility by: Monitoring assigned areas and patron activity, Managing traffic flow in public spaces, Participating in emergency response procedures, Identifying and addressing unsafe conditions
• Support facility cleanliness and upkeep by: Performing general housekeeping and light maintenance tasks, Storing equipment properly, Reporting maintenance or safety issues to the appropriate staff
• Follow health and safety requirements by: Complying with organizational health and safety policies, Participating in required training, inspections, and incident reporting
• Perform other related duties as assigned by a supervisor

As our preferred candidate, you will have:

• Grade 10 or equivalent.
• Exceptional customer service skills.
• Demonstrated high level of verbal, written, and listening skills.
• Intermediate First Aid Certificate
• Commitment to the City’s Cornerstone Values.

Affiliation:

Canadian Union of Public Employees, Local 417

Status:

Regular Part-Time

Remuneration:

$24.84 to $26.14 per hour.

Hours of Work:

20 hours weekly as scheduled. Availability required for weekends, evenings, weekdays, early mornings and potential split shifts as business needs are required.

The City of Red Deer does not permit the use of unauthorized internet resources or Artificial Intelligence (AI) tools (for example, Copilot, ChatGPT or any other form of AI)during interviews or any supervised or timed assessments. Any violation may be investigated and result in serious consequences, including the rejection of your application.