Facility Operator

nespresso deutschland; Toronto; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Commission plan

Competitive compensation

Job summary

City Wide Facility Solutions in Toronto is seeking an Account Manager (Facility Solutions Manager) to oversee the business operations for an assigned client base. This outside, B2B role involves relationship building, contract negotiations, and coordinating site visits to ensure service excellence.

Travel is a key part of the job across the GTA; a well‑maintained vehicle is required. Competitive base salary with uncapped commission is offered based on experience.

Qualifications

• 2+ years outside B2B account management experience.
• 2+ years track record of success in a client retention role.
• Highly detail‑oriented with strong follow‑through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Ability to travel on a daily basis to client locations locally.

Responsibilities

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide facility solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non‑routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Skills

Outside B2B account management

Client retention

Detail oriented

Communication skills

Microsoft Office

CRM/database knowledge

Travel to client locations

Tools

CRM database

Microsoft Office

Job description

City Wide Facility Solutions - Toronto office

Account Manager (Facility Solutions Manager) - Join a fast‑growing team in Toronto. This is a full‑time, outside B2B account management position.

Location: 16 Four Seasons Place, Suite 203AT, Toronto, ON M9B 6E5. This position requires travel throughout the GTA including Toronto, Vaughan, Woodbridge, Brampton, Mississauga, Oakville, etc.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This outside, B2B account management position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble‑shooting customer requests/complaints, coordinating site visits, and developing long‑term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, preparing and presenting pricing proposals, procuring and maintaining supplies for clients, and ensuring high client satisfaction. Travel to customer locations is a key aspect of this job, so a well‑maintained vehicle is a must. Competitive base salary based on experience and an uncapped commission structure!

What you will do...

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide facility solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non‑routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Requirements

• 2+ years outside B2B account management experience, building maintenance and/or understanding of the trades is preferred, but not required.
• 2+ years track record of success in a client retention role, with goals and metrics to support.
• Highly detail‑oriented and excellent follow‑through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Ability to travel on a daily basis to client locations locally.

City Wide Facility Solutions offers a competitive compensation and commission plan.

More on City Wide...

City Wide Facility Solutions is a fast‑growing company with over 110 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest Professional Management company in the building maintenance industry. We have 65 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com