Account Manager - Facility Solutions Manager

City Wide Facility Solutions; Toronto; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Uncapped commissions

Travel to client locations

Job summary

City Wide Facility Solutions is seeking an Account Manager to lead GTA client relationships, drive retention and growth, and coordinate with Contractors and Operations. The role requires traveling regularly within the GTA and to client sites, with a competitive base salary and uncapped commissions.

Applicants should have 2+ years of outside B2B account management experience, strong communication skills, and proficiency in Microsoft Office and CRM systems.

Qualifications

• 2+ years outside B2B account management experience preferred.
• 2+ years track record in a client retention role with measurable goals.
• Highly detail-oriented with strong follow-through.
• Positive, outgoing personality with strong relationship-building skills.
• Excellent written and verbal communication.
• Proficient in Microsoft Office and CRM databases.
• Ability to travel daily to client locations within the service area.

Responsibilities

• Manage all aspects of assigned client relationships, focusing on retention, expansion, and diversification of City Wide’s solutions.
• Formulate and execute service strategies and schedules for each client.
• Negotiate and enter agreements for additional services with pricing, staffing, and logistics.
• Oversee Contractor relationships: interview, hire, price, and manage contracts and compliance.
• Ensure quality and client satisfaction through inspections and follow-through with promises.
• Supervise Night Managers and ensure services are performed as per client strategy.
• Promote and monitor client supplies; coordinate with Operations and Sales as needed.
• Communicate client issues to Contractors and Operations leadership; address problems promptly.
• Use City Wide’s CRM for client inspections, charge management, and routing.

Skills

B2B account management

Client relationship building

CRM proficiency

Microsoft Office

Travel to client sites

Strong communication

Tools

CRM software

Outlook

Job description

City Wide Facility Solutions - Toronto is growing again and actively seeking an Account Manager (Facility Solutions Manager) for the GTA.

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

The City Wide Toronto office is located at 16 Four Seasons Place, Suite 203AT, Toronto, ON M9B 6E5. This position will require travel to the office location and within the geographic service area including most of the GTA, including Toronto, Vaughan, Woodbridge, Brampton, Mississauga, Oakville, etc.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, preparing and presenting pricing proposals, procuring and maintaining supplies for clients, and ensuring high client satisfaction. Travel to customer locations is a key aspect of this job, so a well-maintained vehicle is a must. Competitive base salary based on experience and an uncapped commission structure!

What you will do...

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide facility solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics.
• Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

• 2+ years outside B2B account management experience, building maintenance and/or understanding of the trades is preferred, but not required.
• 2+ years track record of success in a client retention role, with goals and metrics to support.
• Highly detail-oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Ability to travel on a daily basis to client locations locally.

City Wide Facility Solutions offers a competitive compensation and commission plan.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 110 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest Professional Management company in the building maintenance industry. We have 65 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com