Facility Operations Assistant Lead

Life Time; Ajax; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join an innovative organization as a Facility Operations Assistant Manager, where you will play a key role in ensuring clean and functional facilities while delivering exceptional customer service. This full-time position involves collaborating with team members, assisting in training, and managing operational schedules. You will be an integral part of a supportive team, ensuring compliance with safety regulations and fostering positive relationships with members. If you are flexible and passionate about creating a welcoming environment, this opportunity is perfect for you.

Qualifications

• CPR/AED certification required within 30 days of hire.
• Aquatic Facilities Operator Certification (AFO) and Certified Pool Operator license (CPO) required.

Responsibilities

• Assist in maintaining locker rooms and common areas.
• Respond to member feedback and provide solutions.
• Coordinate and create Operations staff schedules.

Skills

Customer Service

Team Training

Flexibility

Education

High School Diploma or GED

College degree in business or hospitality

Job description

Position Summary

The Facility Operations Assistant Manager is a full-time position that assists the Facility Operations Manager in delivering clean and functioning facilities while providing excellent customer service. This may include maintaining club space, training fellow team members, and being the source of managerial support when the Manager is not present. The Facility Operations Assistant Manager works the opposite schedule of the Facility Operations Manager and must be flexible to meet the needs of the business.

Job Duties and Responsibilities

• Assists staff in maintaining locker rooms, fitness floors, common areas, and amenities

• Responds to member feedback with urgency and provides follow up communication with solutions

• Assists the manager with monthly and annual budget recommendations

• Assists in training team members through providing on going training, coaching, counseling, and continuous feedback

• Serves on the club Safety Committee ensuring policies and regulations are in compliance with OSHA regulations

• Assists with the recruiting and interviewing for the Operations department

• Attends weekly department head, Operations department, and "all club" meetings

• Builds positive relationship with members while gathering feedback

• Coordinates and creates Operations staff schedules

Position Requirements

• High School Diploma or GED

• CPR/AED certification required within the first 30 days of hire

• 1 year of customer service experience

• Aquatic Facilities Operator Certification (AFO)

• Certified Pool Operator license (CPO) within 3 months of hire

• Must be available to work a flexible schedule to meet the needs of the business

Preferred Requirements

• Health and fitness operations experience

• College degree in business, hospitality, or related field

• Experience with building operations

If you are contacted regarding a job opportunity, please let us know of any accommodations needed to meet your accessibility needs during the recruitment process. Any accommodation information will be treated as confidential and only used for the purpose of enabling you to have an accessible candidate experience.

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.