Facility Operations Assistant Lead

Life Time>; Ajax; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Facility Operations Assistant Manager, where you will play a vital role in ensuring clean and functional facilities. This full-time position emphasizes excellent customer service, team training, and operational support. You will assist in maintaining various club areas, respond to member feedback, and help manage budgets. The ideal candidate will possess a strong customer service background and be flexible to meet business needs. Embrace an inclusive work environment that values diverse contributions and promotes growth within the organization.

Qualifications

• 1 year of customer service experience required.
• CPR/AED certification within 30 days of hire.

Responsibilities

• Assist in maintaining locker rooms and common areas.
• Respond to member feedback and provide solutions.
• Train team members and assist in recruiting.

Skills

Customer Service

Training and Coaching

Budget Management

Relationship Building

Education

High School Diploma or GED

College degree in business or hospitality

Job description

The Facility Operations Assistant Manager is a full-time position that assists the Facility Operations Manager in delivering clean and functioning facilities while providing excellent customer service. This may include maintaining club space, training fellow team members, and being the source of managerial support when the Manager is not present. The Facility Operations Assistant Manager works the opposite schedule of the Facility Operations Manager and must be flexible to meet the needs of the business.

Job Duties and Responsibilities

Assists staff in maintaining locker rooms, fitness floors, common areas, and amenities

Responds to member feedback with urgency and provides follow up communication with solutions

Assists the manager with monthly and annual budget recommendations

Assists in training team members through providing on going training, coaching, counseling, and continuous feedback

Serves on the club Safety Committee ensuring policies and regulations are in compliance with OSHA regulations

Assists with the recruiting and interviewing for the Operations department

Attends weekly department head, Operations department, and "all club" meetings

Builds positive relationship with members while gathering feedback

Coordinates and creates Operations staff schedules

Position Requirements

High School Diploma or GED

CPR / AED certification required within the first 30 days of hire

1 year of customer service experience

Aquatic Facilities Operator Certification (AFO)

Certified Pool Operator license (CPO) within 3 months of hire

Must be available to work a flexible schedule to meet the needs of the business

Preferred Requirements

Health and fitness operations experience

College degree in business, hospitality, or related field

Experience with building operations

If you are contacted regarding a job opportunity, please let us know of any accommodations needed to meet your accessibility needs during the recruitment process. Any accommodation information will be treated as confidential and only used for the purpose of enabling you to have an accessible candidate experience.

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

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Facility Assistant • Ajax, Ontario, Canada