Facility Operations Assistant Lead

Life Time Inc.; Ajax; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in wellness and fitness services is seeking a Facility Operations Assistant Lead to support the Facility Operations Manager. This full-time role emphasizes customer service excellence and facility maintenance. You will be instrumental in training team members, managing schedules, and ensuring compliance with safety standards. The ideal candidate will possess a high school diploma, relevant certifications, and a passion for fostering a welcoming environment. Join a dynamic team committed to creating an inclusive and supportive workplace where your contributions will make a significant impact.

Qualifications

• 1+ year of customer service experience required.
• CPR/AED certification and AFO certification needed.

Responsibilities

• Assist in maintaining clean facilities and locker rooms.
• Provide training and support to team members.
• Respond to member feedback and ensure satisfaction.

Skills

Customer Service

Team Leadership

Budget Management

Safety Compliance

Education

High School Diploma or GED

College degree in business or related field

Job description

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Position Summary

The Facility Operations Assistant Manager is a full-time position that assists the Facility Operations Manager in delivering clean and functioning facilities while providing excellent customer service. Responsibilities include maintaining club space, training team members, and supporting management in the manager’s absence. The role requires working opposite schedules of the Facility Operations Manager and flexibility to meet business needs.

Job Duties and Responsibilities

• Assist staff in maintaining locker rooms, fitness floors, common areas, and amenities.
• Respond to member feedback promptly and follow up with solutions.
• Support the manager with monthly and annual budget recommendations.
• Provide ongoing training, coaching, counseling, and feedback to team members.
• Participate in the club Safety Committee to ensure OSHA compliance.
• Assist with recruiting and interviewing for the Operations department.
• Attend weekly department and all-club meetings.
• Build positive relationships with members and gather feedback.
• Coordinate and create staff schedules.

Position Requirements

• High School Diploma or GED.
• CPR/AED certification required within 30 days of hire.
• At least 1 year of customer service experience.
• Aquatic Facilities Operator Certification (AFO).
• Certified Pool Operator license (CPO) within 3 months of hire.
• Availability to work flexible hours to meet business needs.

Preferred Requirements

• Experience in health and fitness operations.
• College degree in business, hospitality, or related field.
• Experience with building operations.

We are committed to an inclusive, diverse, and equitable workplace. If you require accommodations during the recruitment process, please inform us. All accommodation information will be kept confidential.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Wellness and Fitness Services