Custodial Associate

City of Waterloo; Southwestern Ontario; On-site; CAD 30,307 - 34,440; Part time

Job summary

The City of Waterloo is seeking a Custodial Associate at RIM Park to support daily maintenance and cleanliness of recreation facilities. This casual, part-time position offers up to 24 hours weekly including evenings and weekends, with hours typically from 6 PM to 2 AM at the primary site.

Applicants should have secondary education or equivalent and a customer-service mindset. Commitment to health, safety, and inclusion is valued, with postions involving rotation and occasional event support.

Qualifications

• Secondary school education or equivalent.
• General custodial or housekeeping experience is an asset.
• Basic understanding of health and safety principles such as safe handling of cleaning products and safe use of equipment.
• Ability to plan daily tasks and organize workload with minimal supervision.
• Effective communication & interpersonal skills for communicating with the team & general public.
• A passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment.
• Strong commitment to delivering quality customer service.
• Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion.

Responsibilities

• Assisting in the day-to-day maintenance of City of Waterloo recreation facilities.
• Ensuring facilities are maintained at a high level of housekeeping and ready for use.
• Providing excellent customer service to users of the facility.
• Patrolling the cleaning of washrooms and collection of garbage and recycling.
• Sweeping and mopping, including dust mopping, of washrooms, hallways and banquet halls.
• Auto scrubbing of floors.
• Cleaning of rink side change rooms, as required.
• Helping to meet requirements for programs and special events.
• Ensuring equipment is properly maintained.
• Maintaining a safe environment for coworkers and the general public.
• Identifying and reporting any safety hazards or damage to the facility or equipment.
• Communicating and interacting effectively with other facility staff and coworkers.
• Performing opening and/or closing duties, including key holding responsibilities.

Skills

Communication

Interpersonal skills

Teamwork

Health & safety

Education

Secondary school education or equivalent

Job description

Employment Status: Part-Time Casual (Continuous)

Pension

Weekends Evenings

Custodial Associate

Competition Number: 26161

Primary Work Location: RIM Park

Posting Status: Internal / External Job Posting

Hourly Rate: $22.70

Number of Positions: 3 (Current Vacancies)

Employment Group: Non-Union

Job Status: Casual Part Time

Posting Release Date: July 30, 2026

Hours of Work: Up to 24 hours per week*

Posting Closing Date: August 21, 2026

Why work with us:

The City of Waterloo is a rewarding place to work. Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a great place to live, work and play for everyone.

Home to two world-class universities, a top-ranked college, a tech ecosystem, entrepreneurs and small businesses, there is a readiness to do things differently in Waterloo. Our vision is to be a leader in sustainability and to build a future-ready community for all. We are committed to workplace wellbeing and providing an inclusive, safe and enjoyable work environment.

For more information about the City of Waterloo’s Strategic Plan, Vision, Values and Guiding Principles, please click here: City of Waterloo 2023-2026 Strategic Plan.

What we offer:

• Supportive and caring organization that promotes respect, inclusivity, sustainability, health, safety and wellness.
• Dedication to the organization’s commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey.
• A commitment to environmental sustainability as demonstrated in many plans and policies. For example, we are working towards reducing our corporate greenhouse gas emissions to net-zero by 2050, with real progress underway.
• Certification as a Living Wage Champion.
• Defined Benefit Pension Plan (OMERS) eligibility for all employees.
• Up to 10 paid Reservist Leave days per year, with single contribution OMERS buyback option for any unpaid time.
• Easy and sustainable commuting options through the TravelWise program, which offers public transit discounts and a dedicated carpool network for employees.
• Substantial internal and external training and development opportunities.
• Enjoyable employee-wide events, activities, site visits, BBQs to connect with co-workers.
• Complimentary FitPass for access to leisure, swim, and fitness drop-in programs for employees and family members.
• …And so much more!

What you will do:

Reporting to the Facilities Operations Manager in the Recreation Services Division, your primary responsibilities will include, but are not limited to, the following:

• Assisting in the day-to-day maintenance of City of Waterloo recreation facilities.
• Ensuring facilities are maintained at a high level of housekeeping and ready for use.
• Providing excellent customer service to users of the facility.
• Patrolling the cleaning of washrooms and collection of garbage and recycling.
• Sweeping and mopping, including dust mopping, of washrooms, hallways and banquet halls.
• Auto scrubbing of floors.
• Cleaning of rink side change rooms, as required.
• Helping to meet requirements for programs and special events.
• Ensuring equipment is properly maintained.
• Maintaining a safe environment for coworkers and the general public.
• Identifying and reporting any safety hazards or damage to the facility or equipment.
• Communicating and interacting effectively with other facility staff and coworkers.
• Performing opening and/or closing duties, including key holding responsibilities.

What you will bring:

• Secondary school education or equivalent.
• General custodial or housekeeping experience is an asset.
• Basic understanding of health and safety principles such as safe handling of cleaning products and safe use of equipment.
• Ability to plan daily tasks and organize workload with minimal supervision.
• Effective communication & interpersonal skills for communicating with the team & general public.
• A passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment.
• Strong commitment to delivering quality customer service.
• Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion.

Hours of work:

• Up to 24 hours per week including evening, weekend and holiday shifts.
• • RIM Park: Primary hours are 6PM to 2AM.
• This position requires access to reliable transportation as work hours may be outside of public transportation operations.

What we will require:

• A Police Criminal Record and Judicial Matters Check satisfactory to the City
• Proof of your current and valid certificate(s), licenses and/or educational qualification, if applicable

Be You @ Waterloo (Our Commitment to Diversity, Equity, Inclusion and Belonging):

The City of Waterloo acknowledges that our work takes place on the land traditionally cared for by the Haudenosaunee, Anishinaabe and Chonnonton Peoples, and is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. The City is dedicated to advancing the organization’s commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion and to reducing barriers to employment opportunities. Applications from members of historically underrepresented groups, including Black, Indigenous, racialized communities, women, persons with disabilities and members of 2SLGBTQIA+ are encouraged for positions at all levels within the organization. Candidates from historically underrepresented groups are encouraged to self-identify in their application.

Accommodations are available throughout all stages of the recruitment process in accordance with the Human Rights Code and other applicable legislation. We encourage applicants to access support(s) that may be needed. To request accommodation during the application process, please email [e-mail], quoting the position and competition number. Applicants advancing to the next stages of a recruitment process will be provided with additional opportunities to make their needs known.

Our use of AI during recruitment:

Our applicant tracking system includes artificial intelligence (AI) features, such as tools that highlight relevant work history or suggest potential job matches. These features are built in to the system and may be visible to staff. AI does not make any screening or hiring decisions, and all decisions about interviews and hiring are made by City staff in accordance with applicable City policies and procedures.