Facility Ambassador

Jones Lang LaSalle Incorporated; Halifax; Hybrid; CAD 38,000 - 54,000; Full time

Job summary

Jones Lang LaSalle Incorporated seeks a Facility Ambassador to create an exceptional workplace experience for clients and employees in Halifax, Nova Scotia. You will support day-to-day facility operations, deliver outstanding service, and build strong relationships with stakeholders.

You will collaborate with Site/Facility Managers on maintenance, budgeting, vendor oversight, and occupancy services while ensuring service levels and safety standards are maintained.

Qualifications

• 1-3 years prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.
• Ability to work independently – strong prioritization and time management skills.
• Ability to work with diverse teams – lead and/or follow; respectful, cooperative, accountable.
• Excellent verbal and written communication skills with the ability to communicate professionally.
• Excellent organizational skills and process management.
• Ability to adapt to new devices, technology, and applications.

Responsibilities

• Serve as primary contact for client employee inquiries, issues, and feedback; manage ticket creation, dispatch, and follow-up through Corrigo to ensure timely resolution of all work requests with technical staff and vendors.
• Conduct routine site walkthroughs to ensure facilities are clean, organized, and aesthetically pleasing while monitoring compliance with Service Level Agreements, policies, regulations, and performance metrics.
• Support facility management and engineering teams with budgetary requests, financial analysis, reporting, purchasing, and data collection to align with client goals while continuously improving service performance.
• Coordinate all building services including janitorial, food service, vending, badging, conference rooms, furnishings, reception, mail services, office supplies, equipment maintenance, and building access management.
• Provide event and meeting coordination support while demonstrating leadership and creativity in service delivery solutions and cultivating positive relationships with clients, JLL representatives, and service providers.
• Meet or exceed Key Performance Indicators (KPIs), monitor Service Level Agreements monthly, identify challenges, plan corrective actions, and drive continuous improvement in processes and client satisfaction.
• Ensure safety compliance by recognizing hazards, completing assessments, maintaining code compliance, implementing hazard controls, enforcing safety policies, completing required trainings, and managing proper material storage and disposal.

Skills

Customer service

Hospitality

Communication

Time management

Teamwork

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

As a Facility Ambassador, you will be at the forefront of creating an exceptional workplace experience for our clients and their employees. In this role, you will be responsible for ensuring the smooth operation of day-to-day facility operations, delivering outstanding customer service, and building positive relationships with all stakeholders. You will provide support to the Site and/or Facility Manager with operational activities in maintenance and operations, accounting and finance, vendor oversight, equipment and supplies, occupancy services and proactively develop and maintain client relationships ensuring that expected service levels are achieved.

WHAT YOU’LL BE DOING

• Serve as primary contact for client employee inquiries, issues, and feedback; manage ticket creation, dispatch, and follow-up through Corrigo to ensure timely resolution of all work requests with technical staff and vendors
• Conduct routine site walkthroughs to ensure facilities are clean, organized, and aesthetically pleasing while monitoring compliance with Service Level Agreements, policies, regulations, and performance metrics
• Support facility management and engineering teams with budgetary requests, financial analysis, reporting, purchasing, and data collection to align with client goals while continuously improving service performance
• Coordinate all building services including janitorial, food service, vending, badging, conference rooms, furnishings, reception, mail services, office supplies, equipment maintenance, and building access management
• Provide event and meeting coordination support while demonstrating leadership and creativity in service delivery solutions and cultivating positive relationships with clients, JLL representatives, and service providers
• Meet or exceed Key Performance Indicators (KPIs), monitor Service Level Agreements monthly, identify challenges, plan corrective actions, and drive continuous improvement in processes and client satisfaction
• Ensure safety compliance by recognizing hazards, completing assessments, maintaining code compliance, implementing hazard controls, enforcing safety policies, completing required trainings, and managing proper material storage and disposal

WHAT WE’RE LOOKING FOR

• 1-3 years prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred
• Exceptional customer service skills and professionalism with a passion for hospitality
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
• Ability to work independently – strong prioritization and time management skills
• Ability to work with diverse teams – lead and/or follow; respectful, cooperative, accountable
• Excellent verbal and written communication skills with the ability to communicate professionally
• Excellent organizational skills and process management
• Ability to adapt to new devices, technology, and applications

WHAT’S IN IT FOR YOU

• Join an industry leader and shape the future of commercial real estate
• A supportive, caring and diverse work environment designed for your growth and well-being
• Location: On-site –Halifax, NS

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.