Facilities Coordinator

Canadian Pacific Railway; Mississauga; On-site; CAD 52,000 - 82,000; Full time

Job summary

CPKC is seeking a Coordinator Facilities to ensure seamless operations by managing building maintenance, contractor compliance, and facility issues. You will improve workflows, enhance safety, and maintain a welcoming, efficient environment, supporting infrastructure that drives success.

The role emphasizes problem-solving, operational expertise, and coordination with contractors to ensure safety and efficiency across Canadian facilities.

Qualifications

• High school diploma or equivalent.
• Strong analytical and problem‑solving skills with a focus on root cause analysis.
• Ability to analyze processes and drive improvements using structured problem‑solving methods.
• Proficient with Windows-based systems and common business applications.
• Experience using SAP or similar ERP platforms to support operations.

Responsibilities

• Greet visitors, manage reception area and maintain access logs.
• Handle main office communications including calls and emails.
• Oversee routine building maintenance and safety compliance (HVAC, fire systems).
• Track KPIs and scorecards for facilities management and contractor compliance.
• Coordinate with contractors to meet Erailsafe, ISNetworld, and Ebix APS requirements; provide reports.
• Process and file invoices with proper documentation and deadlines.
• Support day-to-day facility requests and office logistics (room bookings, furniture moves, parking, phone records).

Skills

Analytical thinking

Problem solving

Windows OS proficiency

Education

High school diploma

Tools

SAP

Job description

Join CPKC, North America’s first transnational railroad connecting U.S., Canada, and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.

PURPOSE OF THE POSITION:

As a Coordinator Facilities, you will ensure seamless operations by managing building maintenance, coordinating contractor compliance, and resolving facility issues. Your role will improve workflows, enhance safety, and maintain a welcoming, efficient environment. Through problem-solving and operational expertise, you’ll support the infrastructure that drives our success.

POSITION ACCOUNTABILITIES:

• Welcome and direct visitors, contractors, and staff; maintain building access logs and issue badges and security passes as required
• Manage the main reception area, including incoming calls, emails, and general office inquiries
• Manage routine building and equipment maintenance (HVAC, fire systems) while tracking and remediating building and office space deficiencies, ensuring timely resolutions and compliance with CPKC safety requirements
• Ensure timely updates and maintenance of scorecard metrics and Key Performance Index (KPI) related to facilities management (contractor compliance, safety adherence, work request resolution, invoice processing), while analyzing data from walkthroughs and reports to recommend and implement improvements
• Coordinate with contractors to ensure compliance with Erailsafe, ISNetworld (ISN), and Ebix APS (EBIX) requirements, provide compliance reporting, and ensure adherence to contractor-related obligations within specified timelines
• Verify, process, and ensure accurate and timely payment of invoices, maintaining proper documentation and ensuring adherence to organizational processing deadlines
• Assist with day-to-day facility requests (equipment breakdowns, courier service disruptions, supply shortages) and oversee office logistics, including meeting room booking, furniture requests/moves, and parking pass and phone database management
• Track and resolve courier service-related concerns (mail, paper ordering) by collaborating with mailroom teams and third-party providers while overseeing account management for Pitney Bowes and UPS in the Canada region
• Facilitate site operational needs such as issuing visitor security cards, managing parking passes, and ensuring smooth interactions with internal security and maintenance teams for visitor logistics and building concerns
• Identify and implement enhancements to maintenance workflows, contractor management, office operations, and procurement processes to optimize efficiency, reduce delays, and ensure consistent adherence to safety and operational standards

POSITION REQUIREMENTS:

• High school diploma or general equivalency
• Demonstrated analytical and problem‑solving skills through project‑based work and/or professional experience, with a strong emphasis on identifying root causes and implementing effective solutions to complex issues
• Proven ability to analyze processes, interpret data, and drive improvements using structured problem‑solving methodologies.
• Proficient in Windows‑based systems and everyday business applications.
• Experience using SAP or comparable enterprise resource planning (ERP) platforms to support operational, reporting, or process needs

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension and/or retirement plans
• Employee share purchase plan
• Performance incentive plan
• Annual fitness subsidy

PRE-EMPLOYMENT REQUIREMENTS:

• Criminal history check
• Education verification
• Professional references

BECOMING A RAILROADER:

As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Management Conductor Program

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CULTURE OF INCLUSION:

For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

• Department: Strategic Planning & Corporate Services