Facilities and Properties Manager (Internal/External)

West Neighbourhood House; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

West Neighbourhood House is seeking an experienced Facilities and Properties Manager to oversee day-to-day operations across multiple locations, focusing on safety, maintenance, and compliance. You will lead a diverse team, manage preventive maintenance, and supervise HVAC, elevators, and fire safety systems.

The role includes budgeting, risk management, and coordinating property redevelopment and relocation projects while ensuring accessibility and regulatory standards are met.

Qualifications

• Post-secondary education and Certification in Facilities and Project Management, or related field.
• Minimum 3 years of facilities management experience (HVAC, plumbing, electrical, fire systems) with a focus on facilities and risk management.
• Minimum 1 year of leadership experience supervising staff, preferably in a unionized environment.
• Strong knowledge of health and safety regulations and property development processes.
• Experience in project management, negotiation, and communication skills.
• Excellent interpersonal skills and ability to work in a team.
• Commitment to diversity, equity and inclusion; ability to work with diverse people.
• Meticulous attention to detail and ability to manage multiple priorities under tight deadlines.
• Strategic thinking and problem-solving; leadership and team development.
• Experience developing, monitoring and implementing organization maintenance and capital budgets.
• Commitment to sustainability and environmentally responsible practices.
• Ability to travel between locations.
• Ability to work some evenings and weekends and share rotating on-call responsibility.
• Valid Ontario driver’s license is required (access to a vehicle is an asset).

Responsibilities

• Oversee day-to-day on-site operations of all facilities and properties, ensuring safety and maintenance.
• Provide coaching, support, performance management, and professional development to a diverse team.
• Develop and manage preventive maintenance plan across locations.
• Supervise contractors for HVAC, elevators, fire safety, plumbing, and other systems.
• Develop and monitor maintenance and capital budgets.
• Assist in risk management frameworks identifying and mitigating risks.
• Support emergency preparedness planning including disaster recovery protocols.
• Conduct safety audits, address hazards, and train staff on safety procedures.
• Analyze incident reports to identify improvements and training.
• Manage commercial tenant and partner relationships.
• Coordinate property redevelopment at 248 Ossington Ave location.
• Manage relocation plan including budget for relocating programs.
• Manage capital project timelines, budgets, and stakeholder communications.
• Liaise with architects, contractors, and regulators to ensure accessibility compliance.
• Provide back-up for Director of Operations and team.
• Participate on Health and Safety Committee.
• Share on-call responsibilities for security company.
• Participate in staff meetings, committees, events and other activities.
• Other duties as required.

Skills

Team leadership

Facilities management

Health and safety regulations

Project management

Negotiation

Communication skills

Strategic thinking

Troubleshooting

Budget management

Interpersonal skills

Diversity, equity and inclusion

Travel between locations

Privacy and confidentiality

Education

Post-secondary education and Certification in Facilities and Project Management

Tools

Microsoft Office 365 (Teams, Excel, SharePoint)

Job description

West Neighbourhood House is an equal opportunity employer. We thank all applicants, but only those candidates to be interviewed will be contacted.

A United Way Member Agency

Facilities and Properties Manager

West Neighbourhood House is looking for an experienced onsite Facilities Manager to support the organization’s operations. The position focuses on facilities management, emergency management, health and safety compliance, and capital projects including property development and relocation. This role ensures that all physical assets and operational processes in all West Neighbourhood House locations and community hubs support the organization’s mission and strategic priorities. mission and priorities.West Neighbourhood House, formerly St. Christopher House, is a multi-service, neighbourhood-based agency that has served the diverse communities of downtown west Toronto since 1912. The central purpose of West Neighbourhood House is to enable less-advantaged individuals, families, and groups in the community to gain greater control over their lives and community. Our diverse programs and community development activities are delivered by approximately 230 unionized staff and support approximately 16,000 people of all ages annually in addition to ongoing public policy development and advocacy on social and economic issues.West Neighbourhood House is actively seeking qualified applications from Indigenous, Black and People of Colour, persons with disabilities, women and persons of all sexual orientations and gender identities/expressions. Applicants with lived experience as a participant of West Neighbourhood House programs, or related programming from similar organizations, are also strongly encouraged to apply.West Neighbourhood House will provide accommodation throughout the recruitment &selection process to applicants with disabilities. During any stage of the recruitment process, please indicate the nature of any accommodation(s) you may require. Any information received relating to accommodation measures will be addressed confidentially.

• Working onsite, manage day-to-day operations of all West Neighbourhood House facilities and properties, ensuring they are safe, welcoming, functional, and well-maintained.
• Provide, coaching, support, performance management, and professional development to a diverse team of staff.
• Develop and manage the preventive maintenance plan across all locations.
• Supervise the performance of contractors responsible for HAVC, elevators, fire safety, plumbing, and other systems to ensure quality, cost, and compliance.
• Develop, implement and monitor the organization’s maintenance and capital budgets.
• Assist in the development, implementation, and ongoing maintenance of the organizational risk management frameworks to identify, assess, and mitigate risks from facilities, properties, and operations. Develop, plan and monitor compliance of relevant legislative/regulatory standards including the Occupational Health and Safety Act, WHMIS, and other applicable standards.
• Support emergency preparedness planning, including disaster recovery protocols for facilities.
• Conduct regular safety audits and inspections, address hazards promptly, and provide staff with training and resources related to workplace safety and emergency procedures.
• Analyse occurrence reports to identify areas for improvement, training and strategies to mitigate risk.
• Manage commercial tenant and partner relationships.
• Support the coordination and project management of the property redevelopment of our 248 Ossington Ave. location.
• Manage and develop relocation plan including budget for relocating programs and services.
• Manage capital project timelines, budgets, and stakeholder communications to support project delivery.
• Liaise with architects, contractors, and regulatory bodies to ensure that projects are completed in compliance with accessibility standards and other applicable requirements.
• Provide back-up as needed for the Director of Operations and Operations team members.
• Participate as a management representative on the organization’s Health and Safety Committee.
• Share on-call responsibilities as after-hours contact for the security company.
• Participate in staff meetings, House committees, events and other activities.
• Other duties as required.

• Post-secondary education and Certification in Facilities and Project Management, or a related field.
• Minimum 3 years of experience in facilities management (HVAC, plumbing, electrical, fire systems) with a focus on facilities and risk management.
• Minimum 1 year of experience in a leadership role, supervising, supporting, and developing staff, preferably in a unionized environment an asset.
• Strong knowledge of health and safety regulations and property development processes.
• Demonstrated experience in project management, negotiation, and communication skills.
• Excellent interpersonal skills including the ability to work as a team.
• Understanding and appreciation of diversity, equity and inclusion principles, and an ability to work respectfully with diverse people.
• Meticulous attention to detail and ability to manage multiple priorities under tight deadlines.
• Demonstrated experience and initiative in troubleshooting.
• Strategic thinking and problem-solving; leadership and team development.
• Experience developing, monitoring and implementing organization maintenance and capital budgets.
• Commitment to sustainability and environmentally responsible practices.
• Experience and technical competency using Microsoft Office 365 applications (Teams, intermediate Excel, SharePoint).
• Willingness and commitment to continually learning, including learning new technology and software.
• An understanding and commitment to privacy and confidentiality.
• Ability to travel between locations.
• Ability to work some evenings and weekends and share rotating 0n-call responsibility.
• Valid Ontario driver’s license is required (access to a vehicle is an asset).

Status: Permanent Full Time (non-bargaining unit)

Existing Vacancy: Yes

Start Date: ASAP

Hours: 35 hours per week

Immediate Supervisor: Director of Operations

Closing Date: September 22, 2026

Location: Toronto, ONM6J 1E3