Facilities and IT Support - Full Time Contract

Ceridian HCM, Inc.; Peterborough; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Group RRSP

Comprehensive benefits plan

Vacation time

Personal emergency leave

Job summary

DeafBlind Ontario Services invites applications for an IT/Facilities Support position in Peterborough. You will act as the first point of contact for end-user computing tools, telecommunications, networks, and in-house applications while supporting managers with regional facilities maintenance and projects.

Under the IT Lead, you will install workstations, manage assets, oversee safety and compliance inspections, coordinate contracts, and train users on systems to ensure secure and efficient

Qualifications

• Diploma/degree in related field preferred.
• 1-3 years of related experience.
• Excellent written, oral, and telephone communication skills.

Responsibilities

• Facilities: develops a capital equipment and facilities plan and manages assets and inventory.
• Maintain location maintenance plans with regional teams for compliance with laws and policies.
• Coordinate inspections and ensure safety standards (WHMIS, Building & Fire Codes, by-laws).
• Manage contracts for equipment and facilities (lawn, snow, internet, maintenance).
• IT: install and support computers, networks, and phones; set up workstations and peripherals; diagnose and escalate issues as needed.
• Maintain inventory lists and train users on systems.

Skills

IT support

End user support

Network basics

Security & privacy

Education

Diploma/degree in related field

Tools

MS Office Suite

CMS

HRIS

LMS

Job description

Ready to make a difference? Join our team!

Under the direction of the IT Lead,, the Facilities and IT Support will be responsible for administrative duties and projects within the IT/Facilities department. The Facilities and IT Support will be the first point of contact from employees for questions, requests, and problems pertaining to end user computing tools, telecommunications, networks, and in-house applications and will support managers with regional facilities maintenance and projects.

We believe in endless possibilities.

DeafBlind Ontario Services supports individuals who are Deaf, hard of hearing, nonverbal and deafblind with an array of services so they can live and thrive within the community.

YOU ARE

• Is driven by an unwavering belief that every person possesses ‘Infinite Possibilities’
• Is committed to a culture of high performance and learning from others
• Believes in teamwork and know that working together gets greater results
• Takes bold actions that prioritize the well-being of others, demonstrating genuine care
• Contributes to a culture of accountability and trust by taking responsibility for your actions and decisions

YOUR ROLE

Facilities

• Under the guidance/direction of the MSP, develops a capital equipment and facilities plan for the organization and implements based on approved expenditures; monitors and controls DeafBlind Ontario Services physical assets and related inventory.

• Under the guidance/direction of the MSP and regional management team, develops and implements (within approved budgets) location maintenance plans for the organization, in conjunction with the regional teams, to ensure DeafBlind Ontario Services compliance with all applicable legislation, standards, and/or policies.

• Conducts and/or coordinates physical and related inspections to ensure compliance with applicable building and safety standards within designated regions including, but not limited to, WHMIS, DSA, Building & Fire Codes, and local by-laws.
• With regional management team, ensures regular mandatory maintenance inspections/service are documented and completed on capital items (vehicles, furnace/AC, lifts, generators, fire suppression systems, health, etc.).
• Reviews and makes recommendations on contracts related to the equipment and facilities of DeafBlind Ontario Services, including lawn, snow, internet, telephones and other maintenance,
• With regional management team, develops relationships and networks with municipalities and local fire, health, and other departments/vendors of importance where DeafBlind Ontario Services operates, or has plans to operate in the future; actively supports the opening of new locations, working with the regional management team where necessary, and ensuring that all tenders, building permits and other requirements are in place.
• Responsible for the proper tracking of organizational assets, ensuring proper policies and procedures are followed for purchasing and disposal. Ensures, on an annual basis, location and individuals inventory records are current.
• Works with Finance Department to ensure invoices are approved and submitted for payment as per the terms of the contracts.
• Creates purchase orders as required by vendors, once approval has been received to proceed with purchase/service.

IT

• Responsible for computer, networks, and telephone installation, updates and support for employees that may need assistance
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.) and documents equipment as per purchasing procedures in asset manager.
• Perform troubleshooting to diagnose and resolve problems on equipment. Work with IT consultant when issues need to be escalated
• Ensure security and privacy of networks and computer systems
• Support the suite of software which includes but is not limited to: Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), CMS, HRIS, LMS and other business critical applications (i.e. Finance, donation software)
• Maintain an up-to-date listing of all inventory located within the organization
• Trains users in system operation, as needed

Requirements

• Diploma/degree in related field is preferred
• 1-3 years of related experience
• Able to quickly analyze issues and determine best course of action using available resources.
• Sound judgment to escal issues to senior members
• Knowledge of IT management software tools.
• Excellent written, oral, and telephone communication skills.

Able to communicate in user-friendly language.

WHY WORK WITH US

At DeafBlind Ontario Services, we want you to be your best. We provide a collaborative culture, supportive environment, open communication, and commitment to your personal and professional development.

OUR CULTURE

• Create and provide unique opportunities for growth, extensive training for new employees, and ongoing learning;
• Celebrate and recognize our valued employees through an Employee Recognition Program;
• Motivate and encourage one-another, as well as the people we support, to achieve our goals and dreams;
• Believe that compensation is more than paid wages. We offer our team members an employer sponsored Group RRSP, a comprehensive benefits plan, as well as competitive vacation time and personal emergency leave.

Make a difference in the life of someone who is Deaf, hard of hearing, non-verbal or deafblind. Start your career with DeafBlind Ontario Services today.

DeafBlind Ontario Services is committed to Employment Equity and Diversity and invites applications from Women, Aboriginal People, Persons with Disabilities and Visible Minorities. To receive this job posting in an alternative format or if you require accommodation measures for the selection process, please notify the HR Recruiter.

Please note that only those candidates selected for further consideration will be contacted.