Facilitator

GardaWorld; Dorval; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Paid training

Development opportunities

Growth in airport environment

Inclusive culture

Job summary

GardaWorld is seeking Facilitators to support passengers at YUL Airport in Montreal, Dorval, Quebec. You will deliver exceptional customer service, assisting travelers with mobility, hearing, or visual needs and guiding them through screening processes.

This role requires strong empathy and bilingual English/French communication. You will collaborate with screening officers, adapt to diverse needs, and stay informed about accessibility initiatives such as the Sunflower Lanyard program.

Qualifications

• Post-secondary education or equivalent experience.
• 1 to 3 years of customer service experience.
• Strong empathy, active listening, and interpersonal skills.
• Bilingualism (English and French) is required to effectively serve an international clientele.
• Ability to adapt to different customer needs and provide appropriate solutions.
• Ability to assist passengers with reduced mobility.
• Ability to stand and walk for extended periods.
• Ability to work on-site at YUL in Montreal.

Responsibilities

• Deliver exceptional customer service to passengers
• Support travellers with special needs, including mobility, hearing, or visual assistance
• Guide passengers through the screening process when needed
• Clearly explain screening procedures and available options
• Assist passengers with personal belongings, medical devices, and sensitive items
• Provide communication tools adapted to visually impaired passengers
• Collaborate closely with screening officers and airport stakeholders
• Proactively identify passengers who may require additional support
• Stay informed on accessibility initiatives, including the Sunflower Lanyard program

Skills

Customer service

Empathy

Active listening

Interpersonal skills

Bilingual EN/FR

Education

Post-secondary education

Job description

Business Unit: Aviation Services

Career Area: Operations and Administration

Location: Dorval, Quebec, CA

About GardaWorld

The Airport Needs You | Facilitator | YUL | Montreal

Every positive travel experience starts with caring and dedicated people. Behind every safe and accessible journey is a team committed to supporting travellers with empathy, professionalism, and care. At GardaWorld, we are currently looking for Facilitators to support passengers at YUL Airport in Montreal.

If you enjoy helping others, thrive in dynamic environments, and want to make a real difference every day, this opportunity is for you.

What GardaWorld Brings to You as a {title}

• Paid training and ongoing development opportunities
• Opportunity to grow in a dynamic airport environment
• Development of valuable skills in customer service, accessibility, and public interaction
• Inclusive, diverse, and collaborative work environment

What Your Days Will Look Like

• Deliver exceptional customer service to passengers
• Support travellers with special needs, including mobility, hearing, or visual assistance
• Guide passengers through the screening process when needed
• Clearly explain screening procedures and available options
• Assist passengers with personal belongings, medical devices, and sensitive items
• Provide communication tools adapted to visually impaired passengers
• Collaborate closely with screening officers and airport stakeholders
• Proactively identify passengers who may require additional support
• Stay informed on accessibility initiatives, including the Sunflower Lanyard program

What We're Looking For

• Post-secondary education or equivalent experience
• 1 to 3 years of customer service experience
• Strong empathy, active listening, and interpersonal skills
• Bilingualism (English and French) is required to effectively serve an international clientele
• Ability to adapt to different customer needs and provide appropriate solutions
• Ability to assist passengers with reduced mobility
• Ability to stand and walk for extended periods
• Ability to work on-site at YUL in Montreal

No artificial intelligence (AI) tools are used in the screening, assessment, or selection of candidates for this position.

Vacancy Status: This posting is for a position that is currently vacant within the organization.

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

Job Segment: Facilities, Operations