GM - Signature Fine-Dining & VIP Guest Experience

Hard Rock Hotel & Casino Ottawa; Ottawa; Presencial; CAD 80.000 - 120.000; Jornada completa

Descripción de la vacante

Hard Rock Ottawa Hotel & Casino is seeking a General Manager for Council Oak Steakhouse to lead daily operations, elevate guest experiences, and drive profitability while upholding Hard Rock's hospitality standards. You will coach a large front-of-house team, partner with Culinary Leadership on menus and events, and monitor performance against labor, revenue, and guest satisfaction targets.

The role requires a minimum 3-5 years in upscale dining, a track record of VIP service, and an ability to

Formación

• Minimum 3-5 years of progressive leadership in upscale dining or luxury hospitality.
• Minimum 2 years managing front-of-house operations, staffing, scheduling, guest relations.
• Fine dining experience, premium steakhouse preferred.
• Experience managing restaurant financials including labor costs, revenue targets, budgeting, and inventory.

Responsabilidades

• Champion elevated dining by ensuring exceptional, personalized service at Council Oak Steakhouse.
• Lead daily operations of a premier dining destination with high standards of service, presentation, ambiance, and execution.
• Inspire and develop a high-performing service team with a hospitality-focused culture.
• Act as a visible leader on the floor, engaging guests and addressing opportunities in real time.
• Partner with Culinary Leadership to execute menus, wine pairings and events.
• Drive revenue growth through upselling, wine and private dining opportunities, and guest engagement.
• Build relationships with VIPs, casino guests, and repeat clients to enhance loyalty.
• Ensure health & safety, liquor regulations, internal controls, and policy compliance.

Conocimientos

Leadership

Guest relations

Financial management

Staff development

Educación

Hospitality Management degree

Descripción del empleo

Hard Rock Ottawa Hotel & Casino is seeking a General Manager for Council Oak Steakhouse to lead daily operations, elevate guest experiences, and drive profitability while upholding Hard Rock's hospitality standards. You will coach a large front-of-house team, partner with Culinary Leadership on menus and events, and monitor performance against labor, revenue, and guest satisfaction targets.

The role requires a minimum 3-5 years in upscale dining, a track record of VIP service, and an ability to