Eye Care Store Manager — KPI-Driven Leader

LensCrafters; Ottawa; On-site; CAD 64,000 - 110,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters in Ottawa, Ontario is seeking a Store Manager to lead the team and deliver key performance indicators by aligning the Brand Story with flawless customer experiences. You will train staff, analyze KPI reports, and hire capable teammates to maintain high standards in store operations.

The role requires 4+ years of management experience, knowledge of optical products, strong communication skills, and a proven ability to manage time and resources under deadlines.

Qualifications

• 4+ years management/supervisory experience.
• Comprehensive knowledge of operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong math skills and ability to manage time under deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Provide training and coaching to the team using company programs.
• Analyze reports and implement action plans to improve store KPIs.
• Attract and hire engaged team members for the right roles.
• Partner with the Doctor of Optometry to enhance customer experience and KPIs.
• Guide the team to flawless execution of operations, inventory and visuals.
• Ensure safety programs are implemented per standards to maintain a safe, fun environment.

Skills

Leadership

Team building

Communication

Customer service

Sales skills

Education

High School diploma or equivalent

College degree or equivalent

Job description

LensCrafters in Ottawa, Ontario is seeking a Store Manager to lead the team and deliver key performance indicators by aligning the Brand Story with flawless customer experiences. You will train staff, analyze KPI reports, and hire capable teammates to maintain high standards in store operations.

The role requires 4+ years of management experience, knowledge of optical products, strong communication skills, and a proven ability to manage time and resources under deadlines.