Experienced Veterinary Assistant

Stouffvillevet

Whitchurch-Stouffville

On-site

CAD 42,000 - 56,000

Full time

14 days+

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Benefits offered by this job

401(k) matching

Tuition support

Referral bonuses

Health insurance (medical, dental, and

Vision coverage

PTO and paid holidays

Employee pet discounts

Job summary

Town & Country Animal Hospital is seeking an experienced and compassionate Veterinary Assistant to join our busy team. The role blends hands-on patient care, clinical assistance, appointment support, and client communication as you collaborate with veterinarians, RVTs, patients, and clients every day.

You will be organized, dependable, and comfortable working independently while staying aligned with a collaborative team.

Qualifications

Minimum of one year of veterinary experience or relevant healthcare administration experience
High school diploma
Computer proficiency
Excellent written and verbal communication skills
Previous customer service experience, preferably in a veterinary or healthcare setting
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Strong understanding of animal handling and restraint
Empathy and compassion for clients and their animal companions
Ability to handle challenging situations professionally and calmly
Confidence working independently while remaining a collaborative team member
Familiarity with veterinary software is a plus
Flexibility and a willingness to jump in where needed

Responsibilities

Make friendly and professional outbound calls to veterinary clients
Assist with gentle and appropriate animal restraint
Follow and update the appointment system to help keep the schedule running smoothly
Respond to client inquiries with professionalism and enthusiasm
Respond to appointment requests submitted through the hospital website
Assist with X-rays
Assist with note-taking
Schedule rechecks, annual exams, surgeries, and other appointments
Provide exceptional client and patient care during every interaction
Step into different responsibilities throughout the day as needed to support the team

Skills

Communication

Customer service

Teamwork

Organization

Education

High school diploma

Tools

Computer proficiency

Job description

Town & Country Animal Hospital is Hiring an Experienced Veterinary Assistant!

Role: Experienced Veterinary Assistant
Status: Full-time
Salary: Competitive and based on experience and skill set
Schedule: 4- day work week with rotating Saturdays
Requirements: Minimum of one year of veterinary experience or relevant healthcare administration experience; high school diploma; computer proficiency; and excellent written and verbal communication skills

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses.

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts.

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, state veterinary technician license reimbursement, VTNE exam fee reimbursement, professional development opportunities, and uniform allowance.

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program.

Bring Your Skills, Compassion, and Team Spirit to Town & Country Animal Hospital

Town & Country Animal Hospital is looking for an experienced and compassionate Veterinary Assistant who takes pride in providing a high standard of patient and client care.

This dynamic role combines hands-on patient care, clinical assistance, appointment support, and client communication. You’ll work closely with our veterinarians, RVTs, patients, clients, and fellow team members while helping keep each day running smoothly.

If you’re organized, dependable, comfortable working independently, and always willing to jump in where your team needs you most, we’d love to meet you.

Why Our Veterinary Assistants Love It Here

Play an important role in both patient care and the client experience
Work closely with veterinarians and RVTs
Build experience across clinical, patient care, and client service responsibilities
Put your animal handling and restraint skills to work
Be part of a collaborative, team-oriented environment
Continue developing your veterinary skills and knowledge
Take ownership of responsibilities while still having a team behind you
Make a meaningful difference for animals and the people who love them

What Our Veterinary Assistants Do

No two days look exactly alike, and flexibility is an important part of this position. You’ll support our patients and veterinary team while also helping clients receive friendly, professional service.

Your responsibilities will include:

Make friendly and professional outbound calls to veterinary clients
Assist with gentle and appropriate animal restraint
Follow and update the appointment system to help keep the schedule running smoothly
Respond to client inquiries with professionalism and enthusiasm
Respond to appointment requests submitted through the hospital website
Assist with X-rays
Assist with note-taking
Schedule rechecks, annual exams, surgeries, and other appointments
Provide exceptional client and patient care during every interaction
Step into different responsibilities throughout the day as needed to support the team

What You’ll Bring

We’re looking for someone who combines compassion with organization, communication, and the ability to stay composed in a busy veterinary environment.

Required Training & Knowledge

Minimum of one year of veterinary experience or relevant healthcare administration experience
High school diploma
Computer proficiency
Excellent written and verbal communication skills
Previous customer service experience, preferably in a veterinary or healthcare setting
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Strong understanding of animal handling and restraint
Empathy and compassion for clients and their animal companions
Ability to handle challenging situations professionally and calmly
Confidence working independently while remaining a collaborative team member
Familiarity with veterinary software is a plus
Flexibility and a willingness to jump in where needed

Most importantly, you’ll share our love for animals—because caring for them is at the heart of everything we do.

The Extras You’ll Actually Feel

This role gives you the opportunity to contribute across multiple areas of the hospital rather than being limited to a single responsibility. One moment you may be helping with patient restraint or X-rays, and the next you may be communicating with a client or helping keep the appointment schedule on track.

That variety makes teamwork especially important. We’re looking for someone who can take ownership of their responsibilities while recognizing when it’s time to jump in and lend a hand.

Bring your compassion, organization, and positive attitude, and you’ll have opportunities to continue building your skills while supporting patients, clients, and your veterinary team.

Benefits You Can’t Beat

Benefit eligibility may vary based on full-time or part-time status. Benefits designated as full-time only are subject to eligibility requirements.

A flexible approach to compensation that reflects your skill set and future performance
401(k) matching & Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Tuition Support Program (full-time only)
Health insurance, including medical, dental, and vision (full-time only)
Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
Sick Time / Paid Time Off
Free or discounted lab work for all employee pets
Pet discounts on services and products
Quarterly Team Rewards Bonus Program
State veterinary technician license reimbursement
VTNE exam fee reimbursement
Continuing education allowance
Six paid holidays (full-time only)
Employee Assistance Program
Employee discount program

Ready to Join the Town & Country Animal Hospital Team?

If you’re an experienced Veterinary Assistant who loves animals, enjoys helping people, and thrives in a fast-paced, team-oriented environment, we want to hear from you.

Bring your patient care skills, client service experience, flexibility, and compassion to a role where you can make a difference throughout the hospital.

Apply today and come grow with Town & Country Animal Hospital!

Diversity, equity, inclusion, and belonging are core values at Town & Country Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by bringing different perspectives and ways of understanding and engaging with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, experience a true sense of belonging, and are empowered to reach their highest potential.