Experienced Store Lead

Lakeside Garden Gallery; Brampton; On-site; CAD 52,000 - 72,000; Full time

Job summary

Lakeside Garden Gallery in Brampton is seeking a Store Team Lead to manage Front End and Cash operations and supervise staff during shifts. This hands-on role requires guiding the team to deliver the LGG standard of customer service daily.

You will coordinate cashier workflow, assist with merchandising and inventory tasks, and ensure accurate till reconciliation and health and safety compliance. Flexibility for weekends and holidays is essential to support peak periods and guest satisfaction.

Qualifications

• Five years of retail experience.
• High school diploma or equivalent.
• Strong communication and leadership skills.
• Flexible schedule, including weekends and holidays.
• Proficiency with Windows and Microsoft Office.
• Strong organizational, multi-tasking, and problem-solving abilities.

Responsibilities

• Supervise cashiers and front-end operations.
• Coordinate cashier workflow and store duties.
• Greet customers and process payments/refunds.
• Liaise with department leads and management.
• Oversee seasonal store layout and product changeovers.
• Reconcile tills and manage opening/closing.
• Interact with customers and offer product recommendations.
• Assist merchandising and inventory control.
• Maintain vendor documents and stock levels.
• Ensure health and safety and general front-end upkeep.

Skills

Retail leadership

Leadership

Customer service

Communication

Teamwork

Organizational skills

MS Office

POS knowledge

Weekend availability

Education

High school diploma

Tools

POS system

Job description

Lakeside Garden Gallery is an equal-opportunity employer. Established in 1984, we are committed to providing superior Garden Centre and Landscape services to our valued customers. We are currently accepting applications for:

Store Team Lead

As Store Lead, you are a key Team Member who is responsible for Front End and Cash Departments operations, as well as overseeing the floor during shifts. This is a hands-on position. They will train and supervise staff and ensure LGG standards are maintained, ensuring the highest level of customer service.

JOB RESPONSIBILITIES:

Job responsibilities include but may not be limited to:

• Supervise, coach, and train staff at Cash and Customer Service on processes, policies, and best practices. Responsible for smooth and effective operations of the Front End.
• Coordinate cashiers' workflow and ensure efficiency and effectiveness of store duties.
• Greets customers, answers queries, provide cashier services as required, and administers payments and refunds.
• Liaise with Department Leads and management to execute daily tasks.
• Liaise with Merchandiser & Owner on seasonal store layout and overall strategy of change over of seasonal product lines.
• Reconciliation of till as required.
• Opening and closing procedures.
• Able to interact with customers and provide them with suggestions/recommendations for our diverse group of clientele.
• Receives and assists with merchandising of products in-store. Process returns, back orders, etc.
• Utilize knowledge of computer programs, reordering systems, and reporting tools to aid purchasing operations in maintaining proper stock levels, accurate cost of goods, and accurate inventory.
• Maintain a filing system for all vendor-related documents.
• Assist store and distribution associates with questions and problems.
• Perform other duties as assigned by management.
• Health and Safety compliance, cleaning, and maintenance of the front end.

JOB REQUIREMENTS:

• Product knowledge in one or more of the following areas: Front End/Cash, POS, Merchandising.
• Stays abreast of trends.
• 5 years of retail experience.
• High school diploma (or equivalent), or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• Good organization and communication skills. Leadership skills.
• Works well in a team environment.
• Flexible schedule and available on weekends/public holidays.
• Demonstrate proficiency with Windows operating system and Microsoft Office.
• Physical ability to stand for extended periods; bend, stoop, and kneel frequently.
• Lift; carry and load 30 pounds (minimum) weight requirements.
• Ability to effectively communicate both verbally and in writing with co-workers and customers.
• Strong organizational, multi-tasking, problem-solving, and analytical skills.

Lakeside Garden Gallery is an equal-opportunity employer. Under AODA, if you require accommodation, please include this in your cover letter.

We appreciate all applications. Only candidates who are selected for an interview will be contacted.