Experienced Service/Parts Advisor

Favorit Motors Canada; Toronto; On-site; CAD 45,000 - 75,000; Full time

Job summary

Favorit Motors is seeking an experienced Automotive Service/Parts Advisor to join our team in Toronto. You will manage the service department, handle parts ordering, and maintain accurate work orders and invoices while delivering excellent customer service.

The role requires parts ordering experience, 2+ years in automotive service advisory, and familiarity with Mitchell 1 software. A valid G Class licence and strong computer skills are essential.

Qualifications

• Must have parts ordering experience.
• Ability to multi-task, organize and prioritize work for mechanics.
• Must have a valid G Class Driver's Licence.
• Familiar with Mitchell 1 automotive repair software.
• Excellent computer skills.
• Experience in automotive dealership and automotive industry.
• Must have previous experience in automotive service advisor role.
• Manage and coordinate the Service Department.
• Create and update work orders and finalize invoices.
• Order and return parts.
• Excellent communication skills and professionalism in customer service.

Responsibilities

• Manage and coordinate the Service Department.
• Create and update work orders and finalize invoices.
• Order and return parts.
• Handle inbound customer calls and make outbound order calls.
• Maintain excellent communication with customers and colleagues.
• Provide professional customer service in all interactions.
• Support mechanics with workload organization and task prioritization.
• Maintain up-to-date records in computer systems.

Skills

Customer service

Communication

Organizational skills

Tools

Mitchell 1

Job description

Experienced Automotive Service/Parts Advisor

The Company:Favorit Motors is a family owned and operated automotive dealership with over 20 years of experience. Being pioneer in subprime automotive industry with established track record in sales, service and finance, we are looking to expand our team of professionals to meet ever increasing demand.

Our company is growing rapidly, so we would require a high-qualified, motivated, and achievement-oriented individual who can grow with us and excel the business to next level.

Duties and Qualifications:

• Must have parts ordering experience
• Ability to multi-task, organize and prioritize work for mechanics
• Manage and coordinate the Service Department
• Create and update work orders and finalize invoices
• Order and return parts
• Excellent communication skills and professionalism in customer service
• Manage inbound customer calls and make outbound order calls
• Handling customer complaints and inquiries
• Excellent computer skills
• Must have previous experience in automotive dealership and automotive industry
• Must have a valid G drivers license
• Familiar with Mitchell 1 automotive repair software

Experience:

• Customer Service: 2 years (Required)
• Parts ordering experience: 2 years (Required)
• Automotive service advisor: 2 years (Required)
• Mitchell 1 software (Intermediate to advanced)

Licence:

• G Class Driver's Licence (Required)