Experienced Service Advisor - Cambridge Kia

The 401 Group; Cambridge; On-site; CAD 60,000 - 90,000; Full time

Job summary

Join a leading automotive service provider as a Service Advisor in Cambridge, where you will play a vital role in delivering excellent customer service and solving automotive challenges. Enjoy opportunities for growth within a high-energy environment and take advantage of various employee benefits while contributing to a team-oriented culture.

Benefits

Employee referral bonus opportunities

Health & wellness benefits

On-site Parking

Employee pricing on parts and services

Coaching and mentoring opportunities

Corporate swag site for employees

Qualifications

• Minimum 1-2 years in a customer service role.
• Auto experience considered an asset.
• Valid G Drivers License.

Responsibilities

• Ascertain auto services by listening to customers and conducting inspections.
• Prepare repair orders by detailing problems and required services.
• Maintain customer rapport and accurately record problems and actions.

Skills

Customer Service

Problem Solving

Teamwork

Job description

Are you a problem solver with a knack for success and customer service who is looking for more in their career? We are seeking a proactive individual who thrives in team environments to join our service team. As a Service Advisor, you will have the important role of Customer Service and helping with automotive challenges while fostering a culture of cooperation and efficiency.

Level up your career with the 401 Group of Companies.

Location: 2180 Eagle St N, Cambridge ON (Kia)

Compensation: Up to $90,000 per year

What You Will Be Doing:

• Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
• Uncapped bonus potential with performance-based income
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
• Maintain accurate records by recording problems and corrective actions planned
• Update job knowledge by participating in educational opportunities; reading manufacturers' publications
• Other duties as assigned

What You Bring to the Table:

• Excellent customer service skills
• Minimum 1-2 years in a customer service role
• Auto experience considered an asset
• Valid G Drivers License
• Able to work flexible hours including Saturdays

Why work for us?

• The 401 Group of Companies is privately owned and 100% Canadian
• 20+ state-of-the-art facilities including a "google-like" call centre and an 80,000 sq ft. centralized service "Hub"
• A high energy, fast-paced, and fun work environment with various initiatives and rewards
• Individual and team-oriented coaching, mentoring, and training
• Opportunities for career growth and advancement from within
• Health & wellness benefit enrollment opportunities
• Employee referral bonus opportunities
• Employee pricing on parts, service, and at the Blackshop Restaurant and Wine Bar
• A corporate swag site for employees exclusively
• Perkopolis enrollment
• On-site Parking

The 401 Group of Companies is proud to be recognized as one of Canada's fastest-growing Elite Business Management Groups, offering a full line of automotive, recreational vehicle, powersport, and marine products and services. Our headquarters is located in Cambridge, Ontario. Our brands include Kia, Mitsubishi, Volkswagen, Hyundai, Yamaha, 401 Auto Financing, CampMart, and Grand River Boats.

If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless!

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier-free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. If you require this accommodation, please contact HR at 226-535-9077 or [e-mail].

We thank all candidates for their interest. Only those selected for an interview will be contacted. Due to high application volume, we cannot confirm receipt of individual applications or resumes.