Experienced Lead Garage Door Technician

Canadoor Garage Doors; Greater Sudbury; On-site; CAD 94,000 - 148,000; Full time

Benefits offered by this job

Performance-based pay

Overtime opportunities

Comprehensive benefits plan

Company pension plan

Full-time position

Company vehicle

Job summary

Canadoor Garage Doors in Sudbury is seeking a Lead Technician to lead the field team and deliver high-quality residential and commercial service and installations while ensuring an exceptional customer experience. This senior role requires independent work, problem solving, and the ability to guide customers toward the right solutions, while supporting other technicians and upholding Canadoor standards.

You will collaborate with field supervisors to maintain consistency and safety.

Qualifications

• Minimum 3 years of garage door industry experience.
• Strong residential and/or commercial service and installation experience.
• Ability to independently diagnose and repair garage door systems.
• Experience with garage door operators and related equipment.
• Valid driver’s license with a clean driving record.
• Comfortable communicating options and meeting KPIs.

Responsibilities

• Lead the Sudbury field team as Lead Technician.
• Independently complete residential and commercial service, repairs, and installations.
• Diagnose garage door, operator, and related equipment issues and determine appropriate solutions.
• Install and service garage doors, openers, springs, cables, hardware, and accessories.
• Work with commercial door systems and related equipment.
• Provide customers with clear options and recommendations based on their needs.
• Meet established technical, customer service, sales, and performance KPIs.
• Provide day-to-day technical guidance and support to Sudbury Technicians and Apprentices when required.
• Lead by example in workmanship, professionalism, safety, customer service, and accountability.

Skills

Lead by example

Customer focus

Problem solving

Communication

Independent work

Team leadership

Tools

ServiceTitan

Job description

About Canadoor

Canadoor Garage Doors is one of Ontario’s leading garage door service and installation providers. We pride ourselves on craftsmanship, reliability, professionalism, and teamwork. Every role contributes to building a company where people grow, take ownership of their results, and customers are genuinely cared for.

Why This Role Exists

The Lead Garage Door Technician role exists to deliver high-quality residential and commercial service and installations while providing an exceptional customer experience and acting as the Lead Technician for Canadoor’s Sudbury field team.

This is a senior technical and field leadership role for someone who can work independently, solve problems, confidently guide customers toward the right solutions, support other Technicians, and help maintain Canadoor’s standards in the Sudbury market.

As the Lead Technician in Sudbury, you’ll also act as an important connection between the Sudbury field team and Canadoor’s Field Supervisors, communicating issues, identifying concerns, and helping ensure problems are addressed quickly and effectively.

• Act as the Lead Technician for Canadoor’s Sudbury field team
• Independently complete residential and commercial garage door service, repairs, and installations
• Diagnose garage door, operator, and related equipment issues and determine appropriate solutions
• Install and service garage doors, openers, springs, cables, hardware, and accessories
• Work with commercial door systems and related equipment
• Provide customers with clear options and recommendations based on their needs
• Follow Canadoor’s 5-Star Service & Sales Process on every customer interaction
• Identify legitimate sales opportunities and confidently communicate the value of recommended solutions
• Meet established technical, customer service, sales, and performance KPIs
• Provide day-to-day technical guidance and support to Sudbury Technicians and Apprentices when required
• Lead by example in workmanship, professionalism, safety, customer service, and accountability
• Liaise with Canadoor’s Field Supervisors regarding technical, operational, customer, safety, or team issues that require additional support or escalation
• Proactively communicate field concerns and help identify solutions before issues become larger problems
• Support Field Supervisors in maintaining consistent Canadoor standards across the Sudbury field team
• Complete work orders and track time and job information accurately using ServiceTitan
• Maintain a clean, organized, stocked, and professional company vehicle
• Communicate effectively with Dispatch and the office throughout the day
• Follow all safety regulations, company policies, and traffic laws
• Take ownership of each job from arrival through successful completion

What You’ll Do

• Act as the Lead Technician for Canadoor’s Sudbury field team
• Independently complete residential and commercial garage door service, repairs, and installations
• Diagnose garage door, operator, and related equipment issues and determine appropriate solutions
• Install and service garage doors, openers, springs, cables, hardware, and accessories
• Work with commercial door systems and related equipment
• Provide customers with clear options and recommendations based on their needs
• Follow Canadoor’s 5-Star Service & Sales Process on every customer interaction
• Identify legitimate sales opportunities and confidently communicate the value of recommended solutions
• Meet established technical, customer service, sales, and performance KPIs
• Provide day-to-day technical guidance and support to Sudbury Technicians and Apprentices when required
• Lead by example in workmanship, professionalism, safety, customer service, and accountability
• Liaise with Canadoor’s Field Supervisors regarding technical, operational, customer, safety, or team issues that require additional support or escalation
• Proactively communicate field concerns and help identify solutions before issues become larger problems
• Support Field Supervisors in maintaining consistent Canadoor standards across the Sudbury field team
• Complete work orders and track time and job information accurately using ServiceTitan
• Maintain a clean, organized, stocked, and professional company vehicle
• Communicate effectively with Dispatch and the office throughout the day
• Follow all safety regulations, company policies, and traffic laws
• Take ownership of each job from arrival through successful completion

Who You Are

• An experienced garage door professional who takes pride in doing the job right
• A natural field leader who is comfortable being the go-to Technician in Sudbury
• Reliable and accountable — you follow through and take ownership of your results
• Self-motivated and able to work independently without constant supervision
• A strong problem-solver who can confidently diagnose technical issues
• Someone who recognizes when an issue needs to be escalated and communicates it quickly and clearly
• Customer-focused and comfortable explaining options and making recommendations
• Comfortable with sales and being accountable to performance KPIs
• Professional in how you communicate, work, and represent the company
• Team-oriented and willing to coach, support, and help others succeed
• Coachable and committed to continuing to improve, regardless of experience
• Someone who leads by example and helps raise the standard around them

Qualifications

• Minimum 3 years of garage door industry experience required
• Strong residential and/or commercial garage door service and installation experience
• Ability to independently diagnose and repair garage door systems
• Experience installing and servicing garage doors and operators
• Strong mechanical aptitude and troubleshooting skills
• Experience with rolling steel doors, high-speed doors, underground parking gates, sliding aluminum doors, commercial operators, or related systems is a strong asset
• Demonstrated ability to lead by example and support less-experienced team members
• Strong communication skills and ability to effectively communicate field issues to supervisors
• Strong customer service skills
• Comfortable recommending and selling solutions to customers
• Valid driver’s license with a clean driving record
• Comfortable working with hand and power tools and working on ladders
• Ability to work safely in a physically demanding environment

What Success Looks Like

You independently complete high-quality service and installation work while consistently providing a 5-Star customer experience. You diagnose problems accurately, communicate solutions clearly, complete work efficiently, and take ownership of the customer experience from beginning to end.

As the Lead Technician in Sudbury, you are a trusted field resource for the local team. You help other Technicians solve problems, lead by example, identify issues early, and maintain strong communication with Canadoor’s Field Supervisors when additional support, direction, or escalation is required.

You consistently meet technical, customer service, sales, and performance KPIs while helping strengthen the overall performance, professionalism, and accountability of the Sudbury field team.

What We Offer

• Performance-based earning opportunities that reward strong results
• Overtime opportunities
• Comprehensive benefits plan
• Company pension plan
• Consistent, stable full-time work
• Professionally equipped company vehicle
• Ongoing technical, customer service, sales, and leadership development
• Supportive, team-first culture
• Opportunity to play a key leadership role within Canadoor’s Sudbury operation
• Continued career and leadership growth opportunities as Canadoor expands

Compensation

$93,600–$147,800 annually through hourly and performance pay.

This role is designed to reward performance. In addition to hourly compensation, Technicians have the opportunity to increase their earnings through performance pay tied to results.

There is a significant customer service, sales, and KPI component to this position. Technicians who combine strong technical performance with exceptional customer service, effective communication, leadership, and consistent achievement of performance expectations have the opportunity to earn toward the top of the compensation range.

Vacancy Status

This posting is for an existing vacancy within the Canadoor Team in Sudbury.

Artificial Intelligence Disclosure

Canadoor may use technology, including artificial intelligence tools, to assist in screening applications during the hiring process.

Equal Opportunity Statement

Canadoor Garage Doors is committed to creating an inclusive and respectful workplace.

We welcome applicants from all backgrounds and experiences and evaluate candidates based on qualifications, skills, experience, and alignment with our values.