Experienced High Profile Retail Security Guard

Paladin Security; Calgary; On-site; CAD 2,480,000 - 3,582,000; Full time

Benefits offered by this job

Competitive hourly compensation

Career growth - Paladin to Policing

Great Place To Work Certified 2026

Training: First Aid/UOF/MOAB

Job summary

Paladin Security is seeking highly professional Security Professionals for busy retail sites in Calgary. The role emphasizes exceptional customer service, de-escalation, and conflict-resolution skills.

Training and clear advancement pathways are provided, with mandatory First Aid, UOF, and MOAB certifications supported by Paladin. Expect 2+ years of security experience, Alberta Security License, Grade 12, and a valid driver’s license.

Qualifications

• 2+ years security experience.
• Strong verbal and written communication skills.
• Valid Alberta Security License or ability to obtain one.
• Grade 12 Diploma or equivalent.
• Legally authorized to work in Canada.
• Experience in retail security environments is a plus.
• Ability to operate CCTV and radio communications.
• Physically capable of extensive patrols and outdoor work.

Responsibilities

• Conduct high-visibility patrols by foot, bike, or vehicle and engage with tenants, guests and staff.
• Identify hazards, document findings, and report safety issues.
• Assist with incidents and investigations involving criminal activity.
• Coordinate with law enforcement and emergency responders as needed.
• Respond to medical emergencies and provide first aid and AED support.
• Prepare detailed incident reports using site systems.
• Manage access control and deter trespassing according to procedures.
• Monitor security systems and life-safety equipment.
• Review CCTV footage and support investigations.

Skills

Security experience

Communication

De-escalation

First Aid

MOAB training

CCTV operations

Two-way radio

MS Office/Google Workspace

Decision making in emergencies

Outdoor patrolling

Education

High School Diploma/GED

Tools

CCTV systems

Life-safety equipment

Security communications hardware

Job description

Job Skills / Requirements

Employment Type: Any

Schedule: Rotating Days, Nights, Weekends, and Holidays

Build a meaningful career in security using your communication, deescalation, and conflict-resolution skills. We're hiring highly professional, confident Security Professionals for high profile, busy retail sites.

At Paladin Security, we invest in our people by providing comprehensive training, professional development opportunities, and clear pathways for advancement.

Please Note: First Aid, Use of Force (UOF), and MOAB certifications are required as a condition of employment. Paladin Security will cover certification costs with a six-month commitment to the position and availability requirements.

Responsibilities

Security Operations

• Perform high visibility patrols by foot, bicycle, or vehicle while engaging with tenants, guests, visitors and employees on a regular basis and provide exemplary customer service and assistance
• Identify, document, and report safety hazards and operational deficiencies
• Assist tenants and merchants with incidents and criminal activity investigations
• Coordinate with law enforcement and emergency responders when required
• Respond to medical emergencies and provide First Aid, CPR, and AED assistance
• Prepare detailed incident reports using site reporting systems
• Address trespassing and unauthorized access situations safely and professionally

Operations Centre Duties

• Monitor security systems and life-safety equipment
• Must be able to provide verbal or written direction clearly to coordinate incident response, activating emergency services, directing security/operations personnel on required actions during incidents while following established procedures.
• Maintain accurate activity logs and records
• Review CCTV footage for investigations and follow-up actions
• Answer and manage incoming security communications
• Monitor and manage fire alarm and sprinkler systems as required
• Ensure compliance with site policies, procedures, and standard operating practices

Must Have

• 2+ years previous security experience
• Valid Alberta Security License or ability to obtain one
• Grade 12 Diploma or equivalent
• Valid Driver's License
• Legally authorized to work in Canada
• Strong verbal and written communication skills
• Excellent customer service skills
• Strong observational abilities and attention to detail
• Proficiency with Microsoft Word, Excel, PowerPoint, and Google Workspace
• Experience using CCTV systems and security technology, Ability to operate two-way radio communications
• Ability to make sound decisions in fast-paced and emergency situations
• Physical ability to conduct extensive patrols exceeding 15 km per shift
• Ability to work outdoors, climb stairs, and navigate uneven terrain
• Ability to safely lift and carry 20+ lbs
• Physically able to perform first aid and assist with medical emergency and deescalation situations as well as complete extensive security patrols that may cover 15+ km per shift and include stairs and uneven terrain both indoors and outdoors
• Ability to successfully complete all required Paladin training and certifications within three months of hire
• Previous experience in retail security environments
• Experience coordinating emergency response activities

Benefits

• Competitive hourly compensation
• Career growth - Paladin to Policing
• Paladin Security: Great Place To Work Certified™ 2026
• First Aid, De-escalation, UOF, and MOAB training

Education Requirements (All)

High School Diploma/GED

Certification Requirements (All)

Valid Alberta Security License

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 - Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

• Benefits: Medical Insurance, Dental Insurance, Paid Vacation

This is a As Needed position

Travel is required occasionally