Executive Assistant (Onsite)

RapidCents; Markham; On-site; CAD 75,000 - 85,000; Full time

Job summary

RapidCents is seeking an Executive Assistant who will support the leadership team by managing projects, customer success, and executive support tasks. This role demands project management expertise and a customer-focused mindset, ideal for individuals thriving in dynamic environments. Join a rapidly growing company dedicated to delivering high-quality service to enterprise-grade merchants.

Benefits

Competitive compensation

Flexible work setup

Opportunity for rapid advancement

Qualifications

• 3+ years of project management, Agile or Waterfall experience.
• 2+ years in customer success or support in B2B SaaS, fintech.
• Excellent written and verbal communication skills.

Responsibilities

• Build and maintain detailed project plans, timelines.
• Coordinate cross-department sprints and facilitate stand-ups.
• Manage executive calendars and travel logistics.

Skills

Project Management

Customer Success

Communication

Analytical Thinking

Tools

Jira

Asana

ClickUp

Zendesk

Intercom

Google Workspace

Microsoft Office

SQL

Job description

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RapidCents powers high-volume, high-ticket payment processing for enterprise-grade merchants. Our clients rely on us for cutting-edge technology, rock-solid reliability, and a customer-obsessed approach to payments. We're scaling fast—and we're looking for team members who thrive in high-ownership environments where impact is immediate and outcomes matter.

About RapidCents

RapidCents powers high-volume, high-ticket payment processing for enterprise-grade merchants. Our clients rely on us for cutting-edge technology, rock-solid reliability, and a customer-obsessed approach to payments. We're scaling fast—and we're looking for team members who thrive in high-ownership environments where impact is immediate and outcomes matter.

Role Snapshot

As the Executive Assistant (EA) at RapidCents, you’ll operate as the operational right-hand to our leadership team. This isn’t a traditional admin role—your work will span project management, customer success, and executive support. You’ll drive initiatives from concept to delivery, safeguard a top-tier merchant experience, and ensure that our internal operations run like a well-oiled machine.

• Project Management: ~60%
• Customer Service Leadership: ~25%
• Executive & HR Support: ~15%

What You’ll Do Project Management (Primary Focus)

• Build and maintain detailed project plans, timelines, Gantt charts, and RACI matrices.
• Coordinate sprints across departments—engineering, product, compliance, finance, and customer success.
• Facilitate stand-ups, manage issue logs, track blockers, and run post-mortems.
• Own KPI tracking, weekly reporting, and executive readouts.
• Develop internal playbooks for recurring projects and process improvement.

Customer Service Leadership

• Act as a Tier-2 escalation contact for strategic, high-value merchants.
• Analyze support ticket data to identify trends and preventative measures.
• Create SOPs, support macros, and knowledge base entries to increase resolution efficiency.
• Collaborate with Product and Sales to feed customer feedback into the product roadmap.

Executive & HR Support

• Manage executive calendars, travel itineraries, and high-stakes meeting logistics (e.g., board prep).
• Draft internal communications, memos, slide decks, and performance dashboards.
• Coordinate recruiting logistics, onboarding schedules, and HR policy documentation.
• Maintain confidential personnel files and vendor contract records.

Must-Have Qualifications

• 3+ years of project management experience (Agile, Waterfall, or hybrid). PMP, PRINCE2, or ScrumMaster certifications are a strong asset.
• 2+ years of customer success or support experience in B2B SaaS, fintech, or payment processing.
• Demonstrated ability to juggle multiple complex projects and deliver against aggressive deadlines.
• Proficiency with modern PM and support tools: Jira, Asana, ClickUp, Zendesk, Intercom, or similar.
• Advanced skills in Google Workspace and/or Microsoft Office. Bonus: SQL, Looker, or BI tools.
• Excellent written and verbal English—able to write clearly and present to exec-level stakeholders.
• High discretion, initiative, and ability to handle sensitive information professionally.

You’ll Thrive Here If You…

• Own the outcome – You don’t just complete tasks; you ship meaningful results.
• Think in systems – You document and streamline everything so it can scale.
• Stay customer-obsessed – You advocate for the merchant experience at every turn.
• Love organized speed – You thrive in fast-paced environments with lots of moving parts.

Why Join RapidCents?

• Work closely with a world-class leadership team in a high-growth environment.
• Shape processes and systems that scale with a fast-moving company.
• Competitive compensation, flexible work setup, and opportunity for rapid advancement.
• A mission-driven company that values results, not red tape.

Location: Onsite — Thornhill, ON

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

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