Executive Assistant

FA Servers Inc.; Milton; Hybrid; CAD 75,000 - 106,000; Full time

Job summary

FA Servers Inc., a leading IT Managed Services Provider in Ontario, is seeking a full-time Executive Assistant. This hybrid role requires a proactive individual to manage client relationships and internal operations. Candidates should have experience in service delivery, excellent communication skills, and the ability to multitask effectively in a dynamic environment.

Qualifications

• Minimum of 1 year of experience in a service delivery or administrative role, preferably in an IT services environment.
• Excellent communication and customer relationship building skills.
• Ability to perform basic troubleshooting for clients.

Responsibilities

• Manage and coordinate day-to-day operations of the managed services program.
• Act as a liaison between clients and the technical team.
• Create and maintain service ticket entries and updates.

Skills

Communication

Customer relationship building

Time management

Multitasking

Education

Degree or diploma in Computer Science or Information Technology

Tools

Ticketing systems

RMM and PSA solutions

Remote support tools

Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from FA Servers Inc.

About Us

FA Servers is an IT Managed Services Provider and consulting firm based in the Greater Toronto Area (GTA). Founded in 2012, we strive to deliver innovative, turn key solutions to a wide variety of clients, ranging from small offices, to enterprise, and everything in between.

Our goal is to act as a trusted intermediary between our clients and their technology, and to deliver exceptional and personalized service. This includes, but is not limited to design, security, backup, disaster recovery, implementation, and help desk support.

The Position

We are looking for a full time Executive Assistant to join our growing team.

This is a HYBRID position. Successful applicants will be required to work both in-office, and on-site, as well as have the flexibility to work from home. As a result, all applicants must possess a valid Canadian driver's licence and have access to a personal vehicle or alternate mode of transit.

Responsibilities

You will be responsible for managing and coordinating day-to-day operations and performance of our managed services program. As the main liaison between our executive clients and our technical team, you will service client relationships, manage ticket escalations, resolve service issues and complaints, and work collaboratively with internal and external partners to ensure proactive maintenance of enterprise IT infrastructures.

Non-Technical responsibilities of this role include the following:

• Act as a liaison between our clients and our technical team
• Schedule technicians for work on support tickets and projects
• Drive sales growth by proactively communicating with clients to determine changing needs and new opportunities
• Managing client expectations and ensuring progress on open tickets and escalations.
• Create and maintain service ticket entries, status updates and other details in real-time
• Ensure service tickets are completed expediently and according to process
• Verify the implemented solution has been tested and the client is satisfied before completing the ticket
• Attend and participate in company/team events, meetings and collaborations

Qualifications

• Minimum of 1 year of experience in a service delivery or administrative role, preferably in an IT services environment
• Good understanding of RMM and PSA solutions
• Ability to perform basic (Level 1) troubleshooting for clients.
• Experience with ticketing systems, and Service Level Agreements (SLAs)
• Excellent communication and customer relationship building skills
• Excellent time management and organizational skills, with an ability to multitask in a fast-paced environment
• Experience with remote support tools and technologies
• Ability to work and manage team assignments.
• A professional, positive, and customer-centric attitude
• Degree or diploma in a related field such as Computer Science or Information Technology is an asset

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

Referrals increase your chances of interviewing at FA Servers Inc. by 2x

Sign in to set job alerts for “Executive Assistant” roles.

Milton, Ontario, Canada CA$75,143.00-CA$105,055.00 4 weeks ago

Milton, Ontario, Canada CA$75,143.00-CA$105,055.00 4 weeks ago

Guelph, Ontario, Canada CA$65,000.00-CA$70,000.00 2 weeks ago

Workplace Effectiveness Business Operations Manager

Mississauga, Ontario, Canada CA$83,700.00-CA$90,000.00 2 weeks ago

Sales, Business Marketing & Operations Manager - Diagnostic Imaging (Mississauga, Office-Based)

Sales, Business Marketing & Operations Manager - Diagnostic Imaging (Mississauga, Office-Based)

VP - Audit Manager - IA Finance Chief Operating Office and Change - MISSISSAUGA (Hybrid)

Mississauga, Ontario, Canada CA$90,000.00-CA$95,000.00 2 weeks ago

Mississauga, Ontario, Canada CA$80,000.00-CA$100,000.00 18 hours ago

Executive Assistant and Junior Coordinator

Greater Toronto Area, Canada 21 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.