Exam Room Assistant

NVA Canada; Barrie; Hybrid; CAD 23,000 - 30,000; Full time

Benefits offered by this job

Supportive team

Career growth

Community outreach

AAHA accredited

Job summary

Allandale Veterinary Hospital in Barrie, Ontario seeks compassionate Exam Room Assistants (ERAs) to support doctors, technicians, and client-care staff in delivering exceptional patient care and client service.

You will help manage appointments, document histories, and assist with treatments and records while fostering a calm, organized, and caring environment for a variety of animal species. This role offers growth in a busy, AAHA-certified hospital.

Qualifications

• Post-secondary education or equivalent experience.
• Strong computer skills and ability to learn new technology.
• Proficiency with Microsoft Office and Outlook.
• Ability to work flexible hours including evenings and weekends.
• Ability to perform the physical requirements of the position, including standing, bending, and safely handling animals.

Responsibilities

• Welcome clients and patients in a friendly, professional, and compassionate manner.
• Escort clients and patients to exam rooms and ensure they are comfortable during their visit.
• Obtain and document patient histories, temperatures, weights, and other relevant information.
• Assist veterinarians during appointments by recording medical notes and entering treatments and recommendations into medical records.
• Provide updates to clients regarding hospitalized patients and recovery progress.
• Contact clients when patients are ready for discharge and ensure all personal belongings are returned.
• Conduct follow-up calls to monitor patient recovery and client satisfaction.
• Prepare exam rooms between appointments, ensuring cleanliness and appropriate stock levels.
• Accurately document patient information in Cornerstone and other medical records.
• Prepare medications, vaccines, laboratory submissions, and diagnostic requisitions as directed.
• Admit hospitalized patients and maintain accurate census and treatment board information.
• Assist in treatment and patient care areas when required.
• Support communication between reception, veterinary, and support teams to ensure seamless patient care.
• Perform additional administrative and operational duties as assigned.

Skills

Compassionate and empathetic

Excellent communication

Strong organizational skills

Multitasking abilities

Team-oriented

Detail-oriented documentation

Confidentiality and professionalism

Ability to handle animals

Education

Post-secondary education or equivalent experience

Tools

Microsoft Office

Outlook

Cornerstone Practice Management Software

Job description

Love animals? Thrive in a fast-paced environment? Want to make a difference every day?

At Allandale Veterinary Hospital, we're looking for compassionate, team-oriented Exam Room Assistants (ERAs) who are passionate about animal care, client service, and continuous learning.

We are a thriving thirteen-doctor veterinary hospital known throughout Barrie and beyond for our exceptional patient care and client experience. Our team is deeply involved in community outreach, animal welfare initiatives, and global veterinary projects through The Global Alliance for Animals and People (GAAP). We proudly support local rescue organizations, collect food for the Barrie Food Bank, and maintain AAHA, CVO, Cat Friendly Practice, and Fear Free certifications.

Every day brings new challenges, learning opportunities, and plenty of furry friends to meet.

Position Summary

The Exam Room Assistant plays an essential role in creating a positive experience for both clients and patients. Working alongside veterinarians, veterinary technicians, assistants, and client care representatives, the ERA serves as a liaison between the front and back of the hospital while ensuring appointments run smoothly, efficiently, and compassionately.

Key Responsibilities

Patient & Client Care

• Welcome clients and patients in a friendly, professional, and compassionate manner.
• Escort clients and patients to exam rooms and ensure they are comfortable during their visit.
• Obtain and document patient histories, temperatures, weights, and other relevant information.
• Assist veterinarians during appointments by recording medical notes and entering treatments and recommendations into medical records.
• Provide updates to clients regarding hospitalized patients and recovery progress.
• Contact clients when patients are ready for discharge and ensure all personal belongings are returned.
• Conduct follow-up calls to monitor patient recovery and client satisfaction.

Medical & Administrative Support

• Prepare exam rooms between appointments, ensuring cleanliness and appropriate stock levels.
• Accurately document patient information in Cornerstone and other medical records.
• Prepare medications, vaccines, laboratory submissions, and diagnostic requisitions as directed.
• Admit hospitalized patients and maintain accurate census and treatment board information.
• Assist in treatment and patient care areas when required.
• Support communication between reception, veterinary, and support teams to ensure seamless patient care.
• Perform additional administrative and operational duties as assigned.

What We're Looking For

Skills & Attributes

• Compassionate and empathetic with both clients and patients.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in a busy environment.
• Team-oriented with a positive attitude and willingness to help others.
• Detail-oriented with strong documentation skills.
• Comfortable handling a variety of animal species and temperaments.
• Committed to maintaining confidentiality and professionalism.

Qualifications

Required

• Post-secondary education or equivalent experience.
• Strong computer skills and comfort learning new technology.
• Proficiency with Microsoft Office and Outlook.
• Ability to work flexible hours, including evenings and weekends.
• Ability to perform the physical requirements of the position, including standing, bending, and safely handling animals.

Preferred

• Previous experience in a veterinary clinic, medical office, customer service, or related role.
• Experience with Cornerstone Practice Management Software.
• Knowledge of veterinary medical terminology.
• Familiarity with microchip scanners and general veterinary equipment.

Why Join Allandale Veterinary Hospital?

• Work with a supportive and collaborative team.
• Learn and grow in a fast-paced veterinary environment.
• Be part of meaningful community and global outreach initiatives.
• Work in an AAHA-accredited, Cat Friendly, and Fear Free certified hospital.
• Make a real impact on the lives of pets and the people who love them.

At Allandale Veterinary Hospital, we believe that exceptional patient care starts with exceptional people. If you're compassionate, motivated, and ready to learn, we'd love to hear from you.

Allandale Veterinary Hospital is committed to providing accommodations for applicants with disabilities throughout the recruitment process. Accommodations are available upon request.

Hiring Manager Flammia, Natalie