Exam Office Administrator, Access and Equity Services

University of Saskatchewan; Saskatoon; On-site; CAD 34,000 - 43,000; Full time

Job summary

The University of Saskatchewan is seeking an Exam Office Administrator, Access and Equity Services, to supervise front-office staff, coordinate exam accommodations, and support the department’s daily operations on campus. You will handle inquiries, payroll processes, and exam logistics with sensitivity to disability needs and human rights guidelines.

You will contribute to a respectful, inclusive environment, maintain policy compliance, and participate in ongoing Indigenous engagement and equity

Qualifications

• An office administration diploma.
• Minimum of one year of related experience working with individuals with disabilities, preferably in a post-secondary environment.
• Experience providing front-line guidance and mentorship.
• Strong knowledge of human rights legislation and protected grounds.
• Tact and discretion in working in sensitive situations involving a diverse range of individuals.
• Strong problem-solving, critical thinking, and decision-making skills.
• Effective organizational, prioritization, and multitasking abilities.
• High level of integrity in handling confidential information.
• Ability to work effectively both independently and collaboratively in a team.
• Familiarity with university academic structures, policies, and systems is preferred.
• Knowledge of university exam-related policies and processes is an asset.
• Proficient computer skills, including Microsoft Office applications, with the ability to learn new technologies; experience with university systems is preferred.

Responsibilities

• Provides daily supervision and coordination of front-office staff activities.
• Oversees front-office operations and adjusts workflow based on program demands and student needs.
• Provides guidance and mentorship to clerical staff in task prioritization and issue resolution.
• Responds to and triages inquiries via multiple channels.
• Completes exam administration processes using the accommodation system, including data entry and reporting.
• Coordinates delivery and pickup of completed exams and supports exam logistics during peak periods.
• Supports exam program staff by providing guidance and reinforcing adherence to policies.
• Facilitates payroll and human resources processes, such as reviewing submissions and approving timesheets.
• Troubleshoots electronic exam issues and provides basic information technology support and training.
• Monitors facility and space-related concerns and submits maintenance or service requests.
• Performs general office administration tasks, such as filing, printing, sorting, and secure document handling.
• Assists invigilators with academic integrity concerns in accordance with university policies.
• Responds to emergency situations in alignment with established protocols and documents incidents.
• Communicates and acts in a respectful and professional manner, collaborates effectively, abides by policy, and contributes to a positive and productive work and learning environment.
• Engages in continuous learning byparticipatingin activities, training, and events related to Indigenous engagement, reconciliation, equity, diversity, and inclusion.
• Demonstrates respect and dignity for all members of the community, actively contributes to an environment of acceptance and inclusion ofothers, andresponds to different perspectives from a place of curiosity, respect, and non-judgement.
• Undertakes related duties, as assigned, consistent with the nature of the position.

Education

Office administration diploma

Experience with individuals with disabilities

Knowledge of human rights legislation

Tact and discretion

Problem solving

Organizational skills

Multitasking

Microsoft Office skills

Independent and team work

Tools

Microsoft Office

Job description

Exam Office Administrator, Access and Equity Services

Summary:

The exam office administrator provides front-line administrative support and oversees the daily operations of the department’s general office. This role coordinates front-office functions, supports students, staff, and instructors, and contributes to the delivery of exam accommodations. This position supervises and guides front-office staff, helping maintain consistent service delivery and adherence to university and department policies and procedures. Additionally, the administrator coordinates responses to inquiries, supports exam logistics, and completes operational processes related to payroll, human resources, and technology. The role also addresses complex and unexpected administrative situations using knowledge of disability-related needs, human rights legislation, and institutional policies.

Duties and Responsibilities:

• Provides daily supervision and coordination of front-office staff activities.
• Oversees front-office operations and adjusts workflow based on program demands and student needs.
• Provides guidance and mentorship to clerical staff in task prioritization and issue resolution.
• Responds to and triages inquiries via multiple channels.
• Completes exam administration processes using the accommodation system, including data entry and reporting.
• Coordinates delivery and pickup of completed exams and supports exam logistics during peak periods.
• Supports exam program staff by providing guidance and reinforcing adherence to policies.
• Facilitates payroll and human resources processes, such as reviewing submissions and approving timesheets.
• Troubleshoots electronic exam issues and provides basic information technology support and training.
• Monitors facility and space-related concerns and submits maintenance or service requests.
• Performs general office administration tasks, such as filing, printing, sorting, and secure document handling.
• Assists invigilators with academic integrity concerns in accordance with university policies.
• Responds to emergency situations in alignment with established protocols and documents incidents.
• Communicates and acts in a respectful and professional manner, collaborates effectively, abides by policy, and contributes to a positive and productive work and learning environment.
• Engages in continuous learning byparticipatingin activities, training, and events related to Indigenous engagement, reconciliation, equity, diversity, and inclusion.
• Demonstrates respect and dignity for all members of the community, actively contributes to an environment of acceptance and inclusion ofothers, andresponds to different perspectives from a place of curiosity, respect, and non-judgement.
• Undertakes related duties, as assigned, consistent with the nature of the position.

Qualifications:

• An office administrationdiploma.
• Minimum of one year of related experience working with individuals with disabilities, preferably in a post-secondary environment.
• Experience providing front-line guidance and mentorship.
• Strong knowledge of human rights legislation and protected grounds.
• Tact and discretion in working in sensitive situations involving a diverse range of individuals.
• Strong problem-solving, critical thinking, and decision-making skills.
• Effective organizational, prioritization, and multitasking abilities.
• High level of integrity in handling confidential information.
• Ability to work effectively both independently and collaboratively in a team.
• Familiarity with university academic structures, policies, and systems is preferred.
• Knowledge of university exam-related policies and processes is an asset.
• Proficient computer skills, including Microsoft Office applications, with the ability to learn new technologies; experience with university systems is preferred.

The University of Saskatchewan recognizes alternate career paths; therefore, a combination of education and experience may be considered.

Department: Access and Equity Services Status: Permanent Employment Group: CUPE 1975 Shift: Mon-Fri, 8:00-4:00pm Full Time Equivalent (FTE): 1.0 Salary: The salary range, based on 1.0 FTE, is $24.74 - 31.37 per hour. The starting salary will be commensurate with education and experience. Salary Family (if applicable): Operational Services Salary Phase/Band: Phase 4 Posted Date: 10/21/2026 Closing Date: 11/4/2026 at 6:00 pm CST Number of Openings: 1 Work Location: On Campus

The University of Saskatchewan aspires to be what the world needs and embraces equity, diversity and inclusion as foundational to excellence and innovation. We actively seek to create a welcoming environment where all individuals feel empowered to thrive, contribute, and grow. Applications from equity-deserving groups are encouraged as part of our ongoing efforts to reflect the diversity of the communities we serve: EDI Framework for Action.

We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the deybwewin | taapwaywin | tapwewin: Indigenous Truth policy and the Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation.

The University of Saskatchewan provides an accessible and inclusive workplace. Should you require support through any stage of the recruitment process, please contact us for assistance.