Event Security Supervisor

MLSE (Maple Leaf Sports & Entertainment Partnership); Toronto; On-site; CAD 30,000 - 47,000; Part time

Job summary

MLSE (Maple Leaf Sports & Entertainment Partnership) is seeking an Event Security Supervisor to lead the Event Day Guard team for all Sporting and Concert events at MLSE venues. The role requires evenings, nights and weekends, with a focus on safety, crowd management and customer service.

You will coach staff, liaise with contractors, and ensure compliance with MLSE policies, AGCO regulations, and the Occupational Health & Safety Act while delivering outstanding security services.

Qualifications

• 3-5 years of supervisory experience.
• Smart Serve Certification.
• Possession of Security License (Bill C-159) mandatory.
• Demonstrated ability to build and develop professional relationships.
• Familiarity with Occupational Health & Safety Act.
• Ability to use MS Office.

Responsibilities

• Lead the Event Security staff and provide ongoing coaching and motivation.
• Ensure the safety of fans and staff through effective crowd management.
• Communicate professionally with staff and fans.
• Maintain a one-team approach and uphold departmental integrity.
• Ensure adherence to MLSE policies and procedures by fans and employees.
• Document incidents with timely reporting and follow-up.
• Coordinate with third-party contractors during events.

Skills

Supervisory experience

Smart Serve

Security license

AGCO regulations

MS Office

Communication skills

Tools

MS Office

Job description

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities - united as one.

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we're proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams - and world-class entertainment - to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we've invested more than $45 million into Ontario communities - and we're just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you're ready to play with purpose, grow with passion, and win as one, we'd love to have you on our team.

• We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we're looking for. **

Job Description

As a valuable member of the Security Services team, you will be part of the Gameday Operations group of the Security department delivering security services for all Maple Leaf Sports & Entertainment Ltd. events, people and assets. Your leadership, passion and dedication to teamwork will contribute to inspiring others and living our vision and values delivering extraordinary safety and security services and customer support.

This hourly position will lead the Event Day Guard team for all Sporting and Concert events hosted by MLSE. The Supervisor, Event Security will be an integral part of the overall MLSE security operation. This position requires hours including evenings, nights and weekends depending on the events and activities in all MLSE venues.

• Lead by example & provide ongoing coaching, training and ,motivation to the department's Event security staff.
• Ensure the safety of fans and employees through effective crowd management.
• Communicate positively and professionally with all staff and fans.
• Utilize a "one team" approach and ensure departmental integrity and winning vision delivered.
• Ensure adherence by fans and employees of MLSE policies and procedures.
• Ensure timely and effective reporting and follow up on all incidents.
• Liaise with third-party contractors during events. (including Paid Duty Police officers)
• Maintain an understanding of Event Security Staff Collective Bargaining Agreements in place; foster positive employer/employee relations accordingly.
• Adhere to MLSE service standards, policies and procedures.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Perform other related duties as required.

Qualifications

• 3-5 years of experience in a supervisory role.
• Proven ability to listen, understand and communicate effectively.
• Ability to obtain Smart Serve Certification.
• Demonstrated ability to build and develop professional relationships.
• Sports & Entertainment environment experience is a definite asset.
• Outgoing, organized, diplomatic and self-motivated.
• Ability to lead a positive, innovative and encouraging work environment.
• Shown ability to perform well under pressure; manage multiple priorities at a time.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Work in compliance with AGCO regulations.
• A positive, winning approach, incorporating integrity, confidentiality and discretion.
• Possession of valid Security License (Bill C-159) mandatory
• Smart Serve Certificate within the last 4 years is required
• Availability to work days, evenings, weekends or nights as deployed/instructed.
• Strong proficiency in using workplace software and leveraging technology to improve efficiency.
• Confident user of MS Office