Event Sales & Services Manager

Accor Hotels; Toronto; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a historic hotel in the heart of Toronto as an Event Planner, where your expertise will help create unforgettable experiences. This role involves coordinating events, managing logistics, and ensuring exceptional service for clients. With a commitment to excellence and sustainability, you'll be part of a team dedicated to transforming the future of hospitality. Enjoy a supportive environment with opportunities for growth and development, all while working in one of Toronto's most iconic landmarks. If you're passionate about hospitality and eager to make a difference, this is the perfect opportunity for you.

Benefits

Free Meals

Travel Discounts

Free Dry Cleaning

Custom Learning Programs

CSR and Sustainability Committees

Qualifications

• 3-5 years in sales, event planning, or luxury hotel operations required.
• Strong customer service and communication skills essential.

Responsibilities

• Plan and service events for corporate and social markets.
• Manage logistics and ensure optimal use of event spaces.

Skills

Customer Service

Event Planning

Interpersonal Skills

Attention to Detail

Sales Experience

Education

University Degree

Tools

Opera

Microsoft Office

Social Tables

Job description

Company Description

A Storied Past. A Brilliant Future.

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark
As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Job Description

Responsible for planning and servicing of events varying in size and scope, for both corporate and social markets.

• As the Client liaison, you will facilitate various program logistics including: event setups, food and beverage, audio-visual, telecommunications, exhibits, and third party relationships, to ensure optimal use of our event spaces while managing and controlling labour and food costs.
• Disseminate information in a professional and timely manner to all departments through various communication channels.
• Initiate and finalize billing process, to ensure client credit is established and deposits/payments are received within an acceptable timeline.
• Manage contracted guestroom blocks; to yield guestroom and event space daily to ensure optimum potential through the use of Opera.
• Conduct and/or attend daily meetings to review event logistics to ensure last minute revisions are communicated with accuracy to banquets, culinary, stewarding and on-site audio-visual provider.
• Knowledgeable on current industry trends and competitive offerings.
• Establish good business and social relationships with industry clients and partners by participating in activities to further increase sales and events opportunities for the Hotel.

Qualifications

• University Degree or equivalent an asset.
• Minimum of 3 – 5 years’ experience in sales, event planning and/or luxury hotel operations.
• Knowledgeable on food and beverage trends and luxury hotel experiences.
• Possess excellent customer service and interpersonal skills, results-oriented and highly motivated individual.
• Proven ability to plan and execute events effectively with a strong attention to detail.
• Working knowledge of Opera, Microsoft Office applications and Social Tables.
• Strong written and verbal communication skills.

Additional Information

What’s in it for you?
• Free Meals: Tasty meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our CSR, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.