Housekeeping Manager
Fairmont Hotels & Resorts
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Benefits offered by this job
Job summary
Fairmont Hotel Vancouver is seeking a Housekeeping Manager to lead and optimize operations of the Housekeeping Department. You will drive service excellence, mentor staff, and ensure premier cleanliness across all guest spaces, while maintaining brand standards.
The role requires leadership experience in luxury hospitality, strong communication, and the ability to manage priorities in a fast-paced environment. Vancouver heritage hotel offering growth and comprehensive benefits.
Qualifications
- Minimum 2 years of Housekeeping experience in a luxury or full-service hotel preferred.
- Demonstrated leadership and ability to drive service standards.
- Strong communication and interpersonal skills.
Responsibilities
- Lead and manage all aspects of the Housekeeping Department to meet brand standards.
- Drive accountability, empowerment, and engagement within the team.
- Maintain five-star cleanliness across guest rooms, public areas, and back-of-house spaces.
- Support payroll, scheduling, inventory control, and productivity improvements.
Skills
Education
Tools
Job description
Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!
Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!
You lead at the heart of our iconic hotel. As Housekeeping Manager, you will use your leadership, operational expertise, and interpersonal strengths to drive excellence across our Housekeeping operations, ensuring every guest Feels Welcome from the moment they enter their room.
- An inclusive, empowering company culture where people are at the heart of everything we do
- The opportunity to work alongside passionate hospitality professionals committed to making the world a more welcoming place
- Competitive pay starting at $70,000, with annual reviews based on market conditions, performance, and capabilities
- Complimentary meals during your shift through our Colleague Dining Program
- Complimentary dry-cleaning of business attire
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program, with up to 50% off at our dining destinations in Vancouver, Victoria, and Whistler
- Travel reimbursement program for a TransLink monthly pass
- Extensive benefits package including health, dental, vision, life, and disability insurance for those meeting eligibility requirements
- Company-matched pension plan and the option to enroll in the Group Registered Retirement Savings Plan
- 10 days of paid vacation annually, increasing with service, along with statutory holidays and paid birthday leave
- Complimentary hotel stay for newly hired colleagues, including breakfast for two through our BE OUR GUEST program
- Colleague benefit card with discounted rates at Accor properties worldwide.
- The opportunity to work in a luxury hotel environment within a Vancouver heritage building, dating back to 1939
- Learning programs designed to sharpen your skills
- Opportunities to contribute through Corporate Social Responsibility activities
- Lead and manage all aspects of the Housekeeping Department, ensuring service standards and brand expectations are consistently met
- Drive a culture of accountability, empowerment, and engagement within the team
- Ensure five-star cleanliness standards across guest rooms, public areas, and heart-of-house spaces
- Address guest concerns promptly, ensuring quick follow-up and memorable recovery
- Monitor guest satisfaction indicators and implement service‑improvement strategies
- Mentor, coach, and develop colleagues through ongoing training, feedback, and recognition
- Conduct performance evaluations and support talent development and succession planning
- Support action planning from the Colleague Engagement Survey
- Assist the Director of Housekeeping in payroll, scheduling, inventory control, uniforms, linens, and supply management
- Maximize room revenue through productivity optimization and cost‑control measures
- Maintain accurate departmental reporting, including KPIs and operational analytics
- Promote a safe working environment by managing attendance, incident reporting, hazard prevention, and return‑to‑work programs
- Collaborate with Engineering to support preventative maintenance programs
- Ensure effective Lost & Found procedures
- Promote health, safety, and wellbeing by maintaining in‑depth knowledge of crisis and emergency procedures
- Implement all Safety, Compliance & Quality Assurance action plans and track year‑over‑year improvement
- Contribute to a positive hotel culture aligned with the needs of our colleagues, guests, owners, and brand
- Actively participate in hotel committees
- Perform additional duties and special projects as assigned
- Champion Fairmont’s sustainability and environmental stewardship initiatives
- Service-focused, guest‑centric personality with proven leadership experience
- Minimum 2 years of Housekeeping experience in a luxury or full‑service hotel preferred
- University degree or Hotel Management diploma is an asset
- Experience with Opera or a related Property Management System
- Strong communication, relationship‑building, and networking skills
- Ability to lead by example and foster a high‑performance team culture
- Demonstrated ability to manage competing priorities in a fast‑paced environment
- Highly organized and detail‑oriented with strong follow‑through
- Ability to work a flexible schedule, including AM/PM/Overnight shifts, weekends, holidays, and extended hours
- Familiarity with unionized environments (preferred)
- Strong understanding of luxury‑brand service standards
- Split time between walking/standing on guest floors and working at a desk
- Occasional lifting and carrying up to 50 lbs
- Occasional kneeling, pushing, pulling, and bending
- Occasional climbing of ladders, stairs, and ramps
- Ability to conduct room inspections requiring mobility between multiple floors
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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