Event Sales Coordinator -Fairmont Chateau Whistler

Encore; Whistler; In loco; CAD 28.000 - 36.000; Tempo pieno

Descrizione del lavoro

Encore in Whistler, BC seeks a Sales Support and Coordination role within a hotel/convention center environment. You will directly sell BEO bookings, exhibitors and ICW events, maximize revenue, attend client meetings and respond to questions to close business.

You will handle inquiries via phone, chat and email, ensure CRM is up to date, and collaborate with venue teams. A high school diploma is required; BS/BA preferred; prior sales or event experience is a plus.

Competenze

• Minimum of a High School diploma; BS/BA preferred or 1+ years of sales/event experience.
• Prior technology, sales, hospitality or event planning experience a plus.
• Strong written and verbal communication skills.

Mansioni

• Directly sell BEO bookings, exhibitors and ICW events.
• Maximize revenue while adhering to event profit guidelines.
• Attend client meetings and respond to client concerns, questions and problems.
• Close business by obtaining commitment to buy while maximizing revenue.
• Handle customers’ requests by phone, online chat, email, and other channels.
• Follow up with clients through final billing, thank you letters, post-event service evaluations and lead hand-offs.
• Effectively use ENCORE tools and resources to promptly respond to customer requests.
• Ensure CRM is always accurate and up to date.
• Facilitate strong information exchange with aligned venue leadership teams.

Conoscenze

Strong written communication

Verbal communication

Customer service mindset

Formazione

High School diploma

BS/BA preferred

Strumenti

CRM software

ENCORE tools

Descrizione del lavoro

Key Job Responsibilities

Sales Support and Coordination

• Directly sell smaller events such as Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In-Conjunction-With (ICW) events, as determined appropriate by the Manager.
• Maximize revenue and adhere to event profit guidelines for all assigned business.
• Meet client needs through attending client meetings and responding to client concerns, questions and problems.
• Close business by obtaining commitment to buy while maximizing revenue and adhering to event profit guidelines for all assigned business.
• Handles customers’ requests by phone, on-line chat, email, and other channels. Follow up with internal and external customers through confirmed order hand-offs.
• Follow up with clients through final billing, thank you letters, post-event service evaluations and lead hand-offs.
• Effectively use ENCORE tools and resources to promptly respond to customer requests.
• Ensure CRM is always accurate and up to date.
• Facilitate strong information exchange with aligned venue leadership teams.

Job Qualifications

• Minimum of a High School diploma; BS/BA is preferred or 1+ years of sales/event experience
• Prior technology, sales, hospitality or event planning experience a plus
• Technical aptitude and proficiency with computer software and programs
• Strong written and verbal communication skills

Competency Group

Deliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Instills Trust
• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

Hourly Pay Range: $20.00 - $26.00

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review. All hiring decisions include human judgment.

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.