Event Sales Coordinator - Halifax Marriott

Encore; Halifax; On-site; CAD 42,000 - 64,000; Full time

Job summary

Encore is seeking a Sales Support and Coordination professional to drive revenue for hotel/convention center events. You will handle BEOs, exhibitors, ICWs, and partner inquiries, ensuring CRM accuracy and timely follow-up with clients.

The role requires strong communication, tech-savvy proficiency, and the ability to work irregular hours, including weekends and holidays in a hotel setting.

Qualifications

• Strong written and verbal communication skills.
• Technical aptitude and proficiency with computer software and programs.
• 1+ years of sales/event experience is preferred.

Responsibilities

• Directly sell smaller events such as Banquet Event Order bookings, exhibitors, affiliate business, and ICW events as determined by the Manager.
• Maximize revenue and adhere to event profit guidelines for all assigned business.
• Attend client meetings and respond to client concerns, questions and problems to meet client needs.
• Close business by obtaining commitment to buy while maximizing revenue and adhering to event profit guidelines.

Skills

Communication skills

Technical aptitude

Sales experience

Education

High School diploma

BS/BA preferred

Job description

Key Job Responsibilities

Sales Support and Coordination

• Directly sell smaller events such as Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In-Conjunction-With (ICW) events, as determined appropriate by the Manager.
• Maximize revenue and adhere to event profit guidelines for all assigned business.
• Meet client needs through attending client meetings and responding to client concerns, questions and problems.
• Close business by obtaining commitment to buy while maximizing revenue and adhering to event profit guidelines for all assigned business.
• Handles customers’ requests by phone, on-line chat, email, and other channels. Follow up with internal and external customers through confirmed order hand-offs.
• Follow up with clients through final billing, thank you letters, post-event service evaluations and lead hand-offs.
• Effectively use ENCORE tools and resources to promptly respond to customer requests.
• Ensure CRM is always accurate and up to date.
• Facilitate strong information exchange with aligned venue leadership teams.

Job Qualifications

• Minimum of a High School diploma; BS/BA is preferred or 1+ years of sales/event experience
• Prior technology, sales, hospitality or event planning experience a plus
• Technical aptitude and proficiency with computer software and programs
• Strong written and verbal communication skills

Competency Group

Deliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Instills Trust
• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.